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Christopher Brookins

@christopherbrookins

Healthcare operations professional at Humana processing 70+ member claims daily while building SQL and data analysis skills for healthcare analytics.

United States

Message

What I'm looking for

I'm building my SQL and data analysis skills to transition into a healthcare analytics role, where I can apply my hands-on knowledge of claims workflows, HIPAA-regulated data, and care coordination.

At Humana, I process member claims and verify eligibility and case details to support accurate, policy-compliant service determinations. I also handle provider and member correspondence and maintain HIPAA compliance when working with protected health information.

As a Care Management Support Agent 2 at Humana, I administered Health Risk Assessments for Medicare Advantage members and coordinated connections to resources such as housing, transportation, and utility assistance. I also researched member information with pharmacies and physician offices.

At Dispatch Health, I screened incoming patient requests and scheduled visits with the Clinical Team. I maintained provider, demographic, and insurance data to support scheduling and billing, and coordinated communications using Genesys, MS Teams, Outlook, and Excel.

Experience

Work history, roles, and key accomplishments

Current

Utilization Management Administration Coordinator 2

Current

Humana

Feb 2025 - Present (1 year 8 months)

Verified member eligibility and case details to ensure accurate service determinations. Processed 70+ member claims daily with 95%+ accuracy and maintained 100% HIPAA compliance.

Utilization Management Claims Processing HIPAA compliance PHI Protection Medicare Advantage Care Coordination EMR Systems Excel Microsoft Word Outlook Genesys Five9 Avaya Microsoft Teams

Care Management Support Agent 2

Humana

Oct 2022 - Feb 2025 (2 years 4 months)

Administered Health Risk Assessments for Medicare Advantage members and coordinated resources to address social needs. Sustained 95%+ quality audit scores and completed 100+ outbound calls daily during peak enrollment.

Health Risk Assessment Medicare Advantage Care Coordination Documentation Excel Microsoft Word Outlook Genesys Five9 Avaya HIPAA compliance

Dispatcher/Care Ambassador

Dispatch Health

Nov 2020 - Oct 2022 (1 year 11 months)

Screened patient clinical requests and scheduled visits with the clinical team. Achieved an 85%+ patient onboarding rate and captured payment information for 90%+ of callers.