Open to opportunities

LaTonia Thompson

@latoniathompson

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I use SQL and data analysis to improve workflows, validate datasets, and support informed decisions.

United States

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What I'm looking for

I'm looking for a data-focused role where I can use SQL, data validation, reporting, and predictive analysis to improve workflows and support informed decisions.

At Elevance/MarketSource, I used SQL to extract, transform, and load data, developed predictive worksheets for potential health issues and procedures, and performed quality assurance to improve dataset accuracy and consistency.

I've also led a 12-person call center team at Jcp.com, supported customer and payment operations for Home Depot Services and Wells Fargo, and analyzed account and financial data at Metavante. I bring detailed documentation, data validation, customer communication, reporting, and workflow improvement experience to teams that need reliable operational insight.

Experience

Work history, roles, and key accomplishments

Remote Data Analyst

Elevance / MarketSource

Nov 2025 - Feb 2026 (3 months)

Collaborated with Humana, Anthem Blue Cross and Blue Shield, and Aetna to streamline data analysis processes. Developed predictive worksheets and leveraged SQL queries to extract, transform, and load data into databases.

SQL Data Analysis Data Extraction data transformation Data Loading predictive modeling Quality Assurance Database Optimization Documentation

HMS Closing Services Representative

Home Depot Services Contact Center

Sep 2020 - Sep 2022 (2 years)

Assisted incoming calls from in-store reps requesting reviews or adjustments to customer flooring measurement quotes. Managed customer inquiries, resolved complaints, and provided technical support for services and systems.

Customer Service Problem Solving Upselling Technical Support Attention To Detail Data Entry Payment Processing

Call Center Team Lead Rep.

Jcp.Com

Jun 2016 - Oct 2018 (2 years 4 months)

Directed a team of 12 associates handling incoming calls for online and catalog sales. Supervised daily operations, coached team members, and resolved escalated customer issues.

Team Leadership Call Center Management Coaching Customer Service Problem Solving Quality Assurance Training

Wells Fargo Payment Processor

Robert Half Recruitment

Dec 2012 - Dec 2013 (1 year)

Processed and sent invoices, adjustments, and credit memos to customers. Verified account information, processed credit card transactions, and resolved invoice inquiries.

Payment Processing Invoicing Customer Service Data Verification Compliance Training

Administrative Account Specialist

Metavante Corp

Apr 1998 - Jan 2001 (2 years 9 months)

Managed client accounts, established new accounts, and updated existing ones. Analyzed account data, compiled monthly reports, and coordinated with departments to resolve issues.

Account Management Data Analysis Reporting Customer Service Spreadsheets Financial Analysis Coordination

Education

Degrees, certifications, and relevant coursework

John Marshall High School

High School Diploma, General Studies

Activities and societies: Participated in school athletic events and engaged in collaborative learning with peers.

Completed high school education with a focus on general studies. Developed strong communication skills and a passion for learning, particularly in history and essay writing.