Open to opportunities

Earllissa Jones

@earllissajones

Message

I am a data analytics professional specializing in healthcare operations and EHR optimization.

United States

Message

What I'm looking for

I am seeking a mid-level role applying EHR and analytics skills (Excel, Python) to improve workflows, ensure data integrity, and support data-driven decisions in a collaborative, compliance-focused healthcare environment.

I hold a Master’s in Data Analytics/Management and a strong foundation in healthcare operations, insurance processing, and electronic health records.

In my current role I processed 150+ applications per week with 95%+ accuracy, identified and resolved data discrepancies, and analyzed error trends to improve workflow efficiency. I have a record of reducing policy delays and improving customer satisfaction through collaborative problem solving.

I am proficient in Excel (VLOOKUP, PivotTables), Python (pandas, matplotlib), Tableau (basic), and SQL (basic), and I have hands-on experience with EPIC, Kantime, and Continulink as well as Electronic Visit Verification (EVV). I ensure HIPAA compliance across documentation and use data integrity practices to support accurate billing and audits.

I bring proven accuracy, organization, and communication skills to support data-driven decision-making in fast-paced healthcare environments and seek opportunities to optimize operations through analytics.

Experience

Work history, roles, and key accomplishments

Current

New Business Processor II

Current

OneAmerica Financial

Jan 2022 - Present (3 years 9 months)

Processed 150+ applications per week with 95%+ accuracy, ensuring timely and error-free policy issuance and reducing delays. Identified and resolved data discrepancies and analyzed error trends to improve workflow efficiency and audit readiness.

Workflow Optimization Excel

Patient Care Coordinator

Vertical Home Health

Sep 2021 - Jan 2022 (4 months)

Maintained EHR data integrity and optimized caregiver schedules, improving patient care coordination and operational efficiency. Utilized EVV data for compliance and billing validation while ensuring HIPAA compliance across documentation.

EHR Electronic Visit Verification (EVV)Scheduling HIPAA Billing Validation Patient Coordination Data Integrity

Referral Specialist

Healing Hands / Comfort Keepers

Feb 2019 - Sep 2021 (2 years 7 months)

Tracked referrals and maintained accurate patient records, verified insurance data and conducted billing audits to prevent coverage gaps, and coordinated interdisciplinary teams to facilitate timely care. Managed scheduling for 60+ clients, maintained EHRs and ensured HIPAA compliance.

Referral Management Insurance Verification EHR Scheduling HIPAA

Cake Decorator

Meijer

Apr 2018 - Feb 2019 (10 months)

Collaborated with a team to fulfill cake orders efficiently and provided customer service across channels, supporting store sales and customer satisfaction. Managed order accuracy and timely production during high-volume periods.

Customer Service order fulfillment Time Management Team Collaboration

Scheduling Specialist II

Carle Foundation Hospital

Jun 2017 - Apr 2018 (10 months)

Coordinated patient appointments using EPIC, managed referrals, and ensured insurance verification to support timely care delivery. Maintained HIPAA-compliant records and improved scheduling efficiency.

Epic Scheduling Referral Management Insurance Verification HIPAA Patient Coordination

Customer Service Representative

HGS

Mar 2013 - Jun 2015 (2 years 3 months)

Provided technical support and customer service for Delta faucet products via phone, chat, and email, resolving issues and documenting cases to meet performance targets. Maintained clear communications and followed escalation procedures to improve customer satisfaction.

Technical Support Customer Service Documentation Escalation Management