Raven Walton

Designs performance reporting tools for field teams, enabling real-time performance monitoring and driving operational efficiency across projects. Creates biweekly incentive eligibility dashboards, analyzing technician performance against bonus criteria.

Collaborated with a graduate student on university-level coursework focused on applied data analytics using R and RStudio. Cleaned, transformed, and modeled large datasets using packages such as dplyr, ggplot2, and tidyverse.

Led cross-functional projects to enhance data integration across HR systems, resulting in improved accuracy and reduced data latency. Administered comprehensive HRIS reporting for payroll and employee records, ensuring data integrity and compliance.

Managed high-volume HRIS ticketing system, maintaining a 98% resolution rate by troubleshooting technical issues and improving support response times. Partnered with HR leadership to streamline training initiatives, reducing system downtime by 30%.

Consulted with clients to evaluate coverage needs, analyze risk exposure, and develop customized insurance solutions. Managed a client portfolio of 80+ accounts, maintaining high client retention through personalized service.

Led a team, ensuring efficient operations and high customer satisfaction. Managed daily tasks and contributed to a positive work environment.

Studied Economics, gaining a strong foundation in economic principles and analytical methods. Developed skills in data analysis and problem-solving relevant to business and finance.