Shannon Henry
@shannonhenry
Detail-oriented Healthcare Data Analyst with expertise in data analytics.
United StatesWhat I'm looking for
I am a Healthcare Data Analyst with over 7 years of experience in the healthcare and pharmacy benefits space. My expertise lies in data analytics, Power BI dashboards, and SQL reporting. I excel at troubleshooting data feeds and interpreting utilization trends, collaborating cross-functionally to enhance client outcomes.
In my current role at Managed Markets Insight & Technology (MMIT), I have designed and maintained Power BI dashboards to track client utilization trends and system access. I also triage incoming support requests using Jira, ensuring the integrity of platform data delivery and resolving complex client issues through effective collaboration with internal teams.
My previous experience as a Customer Service Representative at Trustmark Health Benefits and TriStar Health has equipped me with strong communication and client support skills. I am committed to transforming healthcare data into actionable insights that support strategic decisions and improve overall service delivery.
Experience
Work history, roles, and key accomplishments
Client Care Associate
Managed Markets Insight & Technology (MMIT)
Jul 2023 - Present (2 years 11 months)
Designed and maintained Power BI dashboards to track client utilization trends and system access, creating and analyzing weekly/monthly utilization reports. Triaged incoming support requests using Jira, investigated data feed errors, and built Jira automations to streamline ticket routing and SLA tracking. Provided Level 2 support by investigating and resolving complex client issues, collaborating
Customer Service Representative
Trustmark Health Benefits
Apr 2019 - Jul 2023 (4 years 3 months)
Assisted members with inquiries on eligibility, claims, benefits, and coverage changes, collaborating with the Appeals & Grievances team. Ensured compliance with HIPAA standards while dispatching documentation and maintaining secure records.
Customer Service Representative
TriStarr
Aug 2018 - Apr 2019 (8 months)
Delivered claims and policy support to healthcare members, addressing their inquiries effectively. Maintained thorough and accurate documentation to assist cross-functional departments and ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Shannon hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
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