Open to opportunities

Shannon Henry

@shannonhenry

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Detail-oriented Healthcare Data Analyst with expertise in data analytics.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values data-driven decision-making, and offers opportunities for professional growth.

I am a Healthcare Data Analyst with over 7 years of experience in the healthcare and pharmacy benefits space. My expertise lies in data analytics, Power BI dashboards, and SQL reporting. I excel at troubleshooting data feeds and interpreting utilization trends, collaborating cross-functionally to enhance client outcomes.

In my current role at Managed Markets Insight & Technology (MMIT), I have designed and maintained Power BI dashboards to track client utilization trends and system access. I also triage incoming support requests using Jira, ensuring the integrity of platform data delivery and resolving complex client issues through effective collaboration with internal teams.

My previous experience as a Customer Service Representative at Trustmark Health Benefits and TriStar Health has equipped me with strong communication and client support skills. I am committed to transforming healthcare data into actionable insights that support strategic decisions and improve overall service delivery.

Experience

Work history, roles, and key accomplishments

Current

Client Care Associate

Current

Managed Markets Insight & Technology (MMIT)

Jul 2023 - Present (1 year 11 months)

Designed and maintained Power BI dashboards to track client utilization trends and system access, creating and analyzing weekly/monthly utilization reports. Triaged incoming support requests using Jira, investigated data feed errors, and built Jira automations to streamline ticket routing and SLA tracking. Provided Level 2 support by investigating and resolving complex client issues, collaborating

Power BI SQL Jira Confluence Data Visualization Data feeds Troubleshooting Salesforce

Customer Service Representative

Trustmark Health Benefits

Apr 2019 - Jul 2023 (4 years 3 months)

Assisted members with inquiries on eligibility, claims, benefits, and coverage changes, collaborating with the Appeals & Grievances team. Ensured compliance with HIPAA standards while dispatching documentation and maintaining secure records.

HIPAA Customer Service Documentation Communication Medical Billing

Customer Service Representative

TriStarr

Aug 2018 - Apr 2019 (8 months)

Delivered claims and policy support to healthcare members, addressing their inquiries effectively. Maintained thorough and accurate documentation to assist cross-functional departments and ensure smooth operations.

Customer Service Documentation Communication