I’m looking for a meaningful opportunity where I can combine my healthcare and customer advocacy experience with my interest in data analytics. I enjoy working with numbers and spreadsheets, finding trends, and using data to improve processes and outcomes. I’m excited to grow my analytical skills while doing work that makes a real difference.
CC
Open to opportunities
Caitlynn Cashatt
@ccashatt
Analytical problem-solver with expertise in research, data analysis, process improvement, and resolving complex issues across systems.
United StatesWhat I'm looking for
I’m a detail-oriented professional with over 8 years of experience in healthcare operations, research, problem-solving, and working with complex information. A big part of my work has involved digging into issues, figuring out what went wrong, researching different sources and systems, and finding the right solution.
I’ve also worked extensively with documentation, data, case management, escalations, quality standards, and regulatory requirements. I enjoy work that requires attention to detail and critical thinking, especially when I can take a complicated problem and break it down into something easier to understand and resolve.
At this point in my career, I’m looking to build on the skills I’ve developed and move toward opportunities in areas such as business analysis, data, technology, operations, and process improvement. I’m a quick learner, comfortable adapting to new systems and processes, and genuinely enjoy learning new things. I’m looking for a role where I can continue growing while bringing the experience and problem-solving skills I already have to the table.
Experience
Work history, roles, and key accomplishments
Current
Analyze complex claims, benefits, eligibility, and account data to identify discrepancies, research root causes, and resolve issues accurately. Maintain detailed CRM records, ensure HIPAA compliance, analyze trends, support process improvements, manage multiple priorities, and mentor team members on complex processes and resolution strategies.
Microsoft OfficeMicrosoft 365Microsoft TeamsData AnalysisDiscrepancy resolutionRoot Cause AnalysisCRM SystemsHealthcare Information SystemsQuality AssuranceRegulatory ComplianceHIPAA complianceHIPAA PHI PrivacyConfidential Document HandlingResearch SkillsInvestigation SkillsCase ManagementProcess ImprovementTrend AnalysisMultitaskingTime ManagementMentorshipWritten And Verbal Communication
Research and resolve complex issues by analyzing information across multiple systems, identifying root causes, and documenting accurate resolutions. Manage incidents, cases, and escalations while meeting quality and service-level standards. Collaborate with internal teams and CMS, identify trends, and support process improvements.
Root Cause AnalysisResearch SkillsResearch And AnalysisIncident ManagementIssue TrackingEscalation HandlingCase ManagementProblem ManagementProblem SolvingQuality AssuranceDocumentationTrend AnalysisSystem AdaptationTechnical TroubleshootingOperational SupportMicrosoft OfficeHealthcare OperationsMedicare And Medicaid ProceduresCMSMIPS Services
Education
Degrees, certifications, and relevant coursework
Purdue University
Associate of Applied Science, Business - Health Operations
2017 - 2019
Grade: 3.8
SS
Southeast Polk High School
High School Diploma
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
51k-100k USD
Job categories
Skills
ExcelProject ManagementAWSMicrosoft OfficeData AnalysisEnglishCustomer ServiceSalesAccount ManagementOmniAmazon ConnectOrganizational SkillsData Entry and ProcessingData ReviewerData ValidationHIPAA complianceHIPAA PHI PrivacyAttentiveQuality AssuranceTime ManagementRecord keepingCross Functional CommunicationDiscrepancy resolutionEscalations and Support
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