tabib Houssem

Served as a Microsoft 365 Ambassador and Copilot Specialist, providing deep technical expertise across the Microsoft 365 ecosystem including Exchange Online, SharePoint Admin Center, and Microsoft 365 Admin Center. Led proactive and reactive engagements, nurtured trial usage, and contributed to internal playbooks to shape Microsoft's AI and productivity roadmap.

Designed and installed IT systems, including telecom solutions like Trunk SIP/Métacentrex and Nas Synology. Defined project objectives, wrote reports and documentation, and provided training and consultation to users and staff.

Fostered a culture of knowledge-sharing and collaborative workflow across departments and project teams. Ensured employees understood knowledge management processes and that relevant knowledge was promptly applied to business activities.

Provided technical support for basic software and hardware issues, assisting with the installation of various systems and software. Maintained detailed records of specific issues to ensure comprehensive tracking and resolution.

Quickly acquired new skills and applied them to daily tasks, significantly improving efficiency and productivity. Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.

Carried out day-to-day duties accurately and efficiently while maintaining energy and enthusiasm in a fast-paced environment. Actively listened to customers, quickly handled concerns, and escalated major issues to supervisors.

Collected outstanding payments from clients and negotiated solutions to obtain the settlement of debts. Managed a portfolio of accounts to ensure timely and effective debt recovery.

Provided commercial assistance and processed claims for clients. Maintained and updated the computer database with accurate information.

Completed an Applied License Degree focusing on Management, with a specialization in Quality, Security, and Environment Organization. Gained foundational knowledge in managing organizational processes and standards.

Completed 'The Ultimate Agile Scrum Master Certification Training' to gain expertise in Agile methodologies and Scrum framework. Acquired knowledge in facilitating Scrum teams and managing projects efficiently.

Completed 'Introduction to Service Management with ITIL 4' to understand IT service management best practices. Gained insights into ITIL framework for efficient service delivery.

Completed 'The Complete ServiceNow System Administrator Course' to develop skills in ServiceNow platform administration. Learned to manage and configure ServiceNow instances.

Completed 'IT Help Desk Professional' training to acquire essential skills for providing technical support. Developed expertise in troubleshooting and resolving IT issues.