Hamdi Bouasker
@hamdibouasker
IT Support Engineer Lead with 15 years of cross-platform experience.
TunisiaWhat I'm looking for
I am an IT Support Engineer Lead with over 15 years of experience in managing cross-platform IT infrastructure and cloud systems. My career has been dedicated to ensuring seamless operations for both local and remote teams, utilizing Employment of Record platforms to enhance efficiency. I have successfully led IT projects for more than 20 clients, consistently delivering results on time and within budget.
Throughout my career, I have migrated and secured over 150 workloads to AWS, Azure, and GCP, optimizing cloud storage and enforcing group policies. My expertise extends to designing and implementing CI/CD pipelines using Azure DevOps and AWS CodePipeline, which has streamlined software deployments significantly. I pride myself on my proactive troubleshooting skills, which have reduced system downtime and improved user experience across various environments.
In my previous roles, I have administered Windows Server and MS SQL Server environments for over 300 employees, ensuring compliance with uptime standards. My ability to automate resource provisioning and monitoring through scripting has saved substantial manual labor hours, allowing teams to focus on strategic initiatives. I am passionate about leveraging technology to drive efficiency and enhance operational capabilities.
Experience
Work history, roles, and key accomplishments
IT Support Engineer Lead
Self-employed
Jan 2020 - Present (5 years 6 months)
Led IT Projects management for 20+ clients ensuring that projects are delivered on time within scope and budget. Led IT infrastructure management for 50+ clients, reducing system downtime through proactive troubleshooting and monitoring. Migrated and secured 150+ workloads to AWS/Azure/GCP, optimizing cloud storage and enforcing group policies permissions.
IT Support Engineer
AssistDigital
Jan 2019 - Dec 2020 (1 year 11 months)
Administered Windows Server 2016 and MS SQL Server environments for 300+ employees, ensuring 99.9% uptime compliance. Resolved 150+ monthly tickets for network, desktop, peripherals and server issues, improving IT infrastructure and user experience. Developed scripts to automate resources provisioning and monitoring.
IT Support Engineer
BITS, NG-Multimedia, 3S, MeilleursPrix (MSPs)
Jan 2009 - Dec 2019 (10 years 11 months)
Consolidated 8 years of MSPs experience supporting 1000+ clients across Windows/Linux systems, networks, databases, peripherals, and cloud platforms. Designed PowerShell, Bash and Python scripting frameworks to automate routine server and desktop along with peripherals and databases maintenance tasks, saving 20+ hours/week in manual labor. Developed scripts to automate resources provisioning and m
Education
Degrees, certifications, and relevant coursework
ISPI INSTITUTE OF SFAX
Degree in Computer & Information Technology Sciences, Computer & Information Technology Sciences
Completed a comprehensive program focusing on computer and information technology sciences. Gained foundational knowledge and practical skills essential for IT infrastructure and systems management.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
Skills
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