Souhir Braiek

Develops and maintains strong client relationships, providing training and ongoing support to ensure satisfaction and success. Identifies opportunities for upselling or cross-selling, analyzes client data for insights, and manages client projects from start to finish.

Supported the Sales Team by maximizing existing client relationships and provided comprehensive support to international assignees and clients. Collaborated effectively with the Product Division to enhance offerings and client satisfaction.

Managed the implementation and ongoing management of various courses, providing essential support to learners. Ensured strict adherence to program requirements and policies, serving as the primary point of contact for client HR departments.

Managed internal teams responsible for resolving customer complaints and ensured timely follow-up on all customer requests. Identified and analyzed user needs, interfacing effectively with IT management, and organized the department to ensure high-quality work delivery.

Designed and implemented comprehensive training programs that significantly improved employee productivity across multiple departments. Utilized LMS platforms to effectively track and evaluate the progress of over 1000 employees.

Taught basic English skills, including reading, writing, and speaking, to high school students. Composed effective lesson plans and executed them efficiently using various teaching styles tailored to content and student needs.

Obtained a Bachelor's Degree in English Language, Literature & Civilization. This program provided a comprehensive understanding of the English language, its literary traditions, and cultural aspects.