Open to opportunities

Symone Dickerson

@symonedickerson

Message

Detail-oriented healthcare administrator with expertise in billing and claims.

United States

Message

What I'm looking for

I am looking for a remote or hybrid role that allows me to utilize my expertise in billing and claims processing while contributing to a collaborative team environment.

I am a detail-oriented healthcare administrator with over three years of experience in medical billing, insurance claims management, and revenue cycle optimization. My expertise lies in resolving insurance discrepancies, improving reimbursement rates, and managing administrative operations effectively. I have a proven track record of maintaining a 98% claim approval rate and reducing billing discrepancies by 15% in my current role at Hanger Clinic.

Throughout my career, I have successfully managed patient scheduling, equipment delivery logistics, and provider coordination while leading virtual team operations. My experience at Wellspan Hospital allowed me to reduce clean claims denial rates and improve revenue cycle efficiency. I am passionate about leveraging my skills in a fully remote or hybrid role to contribute to a dynamic healthcare organization.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Hanger Clinic

Jun 2023 - Present (2 years 1 month)

Responsible for processing insurance claims and managing patient billing for Medicare, Medicaid, and private insurers. Ensured compliance with healthcare policies and maintained a 98% claim approval rate by reducing billing discrepancies.

Medical Billing Revenue Cycle Management Microsoft Teams Excel Insurance Portals Process Improvement

Office Manager

Beacon Prosthetics & Orthotics

Sep 2022 - May 2023 (8 months)

Managed patient scheduling and equipment delivery logistics while leading virtual team operations via Microsoft Teams. Resolved billing discrepancies and ensured timely claim payments through effective insurance coordination.

Scheduling Logistics Microsoft Teams Compliance Claims Management Administrative Support

Unit Secretary

Wellspan Hospital

Jan 2022 - Sep 2022 (8 months)

Provided administrative support and managed patient inquiries while ensuring accurate billing processes. Contributed to reducing clean claims denial rate and improving revenue cycle efficiency.

Administrative Support Revenue Cycle Management Compliance Coordination Process Improvement

Area Manager

Amazon

Sep 2019 - Nov 2021 (2 years 2 months)

Led billing process implementation for an external facility, supervising a team of 50-75 associates. Collaborated on projects to improve productivity and ensure compliance with operational standards.

Compliance Productivity Claims Management Collaboration Leadership