Stephanie Vazquez

Managed patient eligibility and benefits verification, including obtaining referrals and pre-authorizations for durable medical equipment. Reviewed and followed up on patient bills and unpaid claims, applying modifiers and adjustments in coordination with insurance contracts. Collaborated with patients, third parties, and team members to resolve billing inconsistencies and errors, and found financ

Maintained and managed filing and organizational systems, coordinating daily operations including scheduling, registration, financial counseling, and billing. Handled patient billing using CPT, G-codes, modifiers, and ICD 9/10 codes, ensuring regulatory compliance with HIPAA, OSHA, and other regulations. Developed and implemented office policies, assisted in special projects, and ensured patient s

Demonstrated exceptional experience in medical record management and familiarity with medical terminologies. Possessed strong knowledge of various health insurance plans and standards, maintaining patient files and appointment schedules efficiently. Provided outstanding customer service, responding to patient inquiries and resolving issues, and utilized MS Office applications including Access and

Greeted customers warmly to ascertain problems or reasons for calling, assisting with order placement, refunds, or exchanges. Used telephones to reach out to customers and verify account information, resolving complaints via phone, email, or mail. Organized agent data using Excel spreadsheets and maintained communication with clients to ensure agents received appropriate applications.

Entered patient, specimen, insurance, or billing information into the computer system. Organized and cleaned blood-drawing trays, ensuring instrument sterility, and drew blood from veins using various methods. Documented the route of specimens from collection to laboratory analysis and diagnosis, and performed EKGs, drug screens, and glucose checks as needed.

Activities and societies: Volunteer work- 60 Hours at Donegan Elementary School

Completed high school education.

Pursued studies in Psychology.