Symone Baxter
@symonebaxter
Detail-oriented remote communications specialist experienced in fraud prevention, chargebacks, and customer support.
United StatesWhat I'm looking for
I am a reliable communications specialist with extensive experience handling confidential ethics and compliance reports, fraud investigations, and chargebacks in remote environments. I consistently document sensitive information with accuracy, empathy, and strict discretion.
Across roles at Total Systems and NAVEX, I investigated potential credit card fraud, resolved chargebacks to federal guidelines, and maintained high productivity and quality metrics while collaborating with distributed teams. I meet performance goals in metric-driven settings and communicate clearly with customers and colleagues via phone and online systems.
I hold an Associate Degree in Homeland Security and Emergency Management and bring strong problem-solving, listening, and written communication skills, along with proven ability to work independently with minimal supervision.
Experience
Work history, roles, and key accomplishments
Communications Specialist
NAVEX
Jul 2025 - Present (8 months)
Capture and document confidential ethics and compliance reports remotely with accuracy, empathy, and discretion while communicating clearly with employees and customers via phone and online systems.
Chargeback Specialist
Total Systems
Jun 2021 - Apr 2025 (3 years 10 months)
Researched cardholder transactions to determine federal compliance and resolved chargeback requests using internal systems while meeting productivity and quality metrics and collaborating with remote teams.
Fraud Inbound Specialist
Total Systems
Mar 2021 - Jun 2021 (3 months)
Investigated potential credit card fraud, analyzed account histories, blocked and transferred compromised accounts, and accurately documented findings in secure systems to prevent further fraudulent activity.
Customer Service Representative
Total Systems
Jun 2018 - Mar 2021 (2 years 9 months)
Responded to consumer inquiries, processed orders, routed complaints, and maintained product knowledge while meeting performance goals in a metric-driven environment.
Education
Degrees, certifications, and relevant coursework
Georgia Military College
Associate of Science, Homeland Security and Emergency Management
Completed an Associate of Science focused on Homeland Security and Emergency Management with coursework relevant to emergency response and security operations.
Availability
Location
United StatesAuthorized to work in
Job categories
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