taina makhlof

I am a dedicated Claims Resolution & Recovery Specialist with three years of experience in effectively managing and resolving claims. My role at Bank of America has honed my skills in researching credit card chargeback disputes and building comprehensive dispute cases, ensuring timely recovery of funds across various product types.

My expertise lies in navigating the complexities of the dispute process while adhering to the regulations set forth by Visa, MasterCard, and American Express. I pride myself on my attention to detail and my ability to document and maintain chargeback processes, which minimizes financial risk for the company. I am also adept at working with fraud queues, utilizing current fraud tools to review suspicious transactions promptly.