Keshawn Purdy

I am a self-motivated customer service professional with over six years of hands-on experience addressing customer concerns, documenting interactions, and preparing reports to support operations. I bring reliability, strong communication, and a quick learning ability to every role.

In my work I have resolved inbound and outbound customer inquiries, de‑escalated difficult situations, and successfully retained customers considering cancellation. I have experience upselling products and guiding clients through sales and installation processes.

As a fraud specialist I processed chargeback disputes, manually reviewed declined orders for fraud, and contributed to fraud risk management projects, developing strategies and analytical support used to evaluate and control fraud exposure. I collaborated closely with product teams and partners to supply performance analysis.

I prioritize confidentiality, accurate data entry, and strong organizational skills to meet tight deadlines. I am ready to apply my administrative and customer service background to a vault personnel role that requires discretion, teamwork, and excellent interpersonal skills.