SASYLVIA ANGIRA
@sylviaangira
Results-driven administrative professional with 8+ years streamlining operations and supporting executives.
KenyaWhat I'm looking for
I am a results-driven administrative and hospitality professional with over eight years of experience supporting executives, managing operations, and improving service delivery. I consistently implement efficient systems that boost operational performance and reduce bottlenecks.
In public service, I coordinated schedules, documents, and events for the County Government of Busia, handling 50+ appointments weekly and supporting multiple department heads to cut backlogs by 30%.
In hospitality, I supervised a 50-room hotel, improved guest satisfaction by 20%, increased bookings through targeted marketing, and led staff training programs that improved retention and operational accuracy.
I deliver discreet handling of confidential information, strong stakeholder communication, and measurable improvements in efficiency, event execution, and financial reconciliation.
Experience
Work history, roles, and key accomplishments
Personal Assistant
County Government of Busia
Jan 2022 - Aug 2024 (2 years 7 months)
Orchestrated daily executive schedules and managed 50+ weekly appointments, improved document processing efficiency by 25%, and assisted in planning 30 government events with a 95% attendee satisfaction rate.
Accounts Clerk
Western Star Hotel
Jan 2016 - Dec 2017 (1 year 11 months)
Managed daily cashbooks and reconciled 200+ transactions monthly with 100% accuracy, processed payroll for 30 employees, and reduced outstanding balances by 25%.
Hotel Receptionist
Samia Resort
Jan 2014 - Dec 2016 (2 years 11 months)
Managed reservations and welcomed 500+ guests monthly, increased positive reviews by 30% through effective complaint resolution, and arranged 150 local tours annually.
Assistant Hotel Manager
Chefwest Hotel
Jan 2018 - Present (8 years)
Supervised daily operations of a 50-room hotel, raised guest satisfaction scores 20%, increased monthly bookings 15%, and mentored 20+ staff improving retention by 10%.
Education
Degrees, certifications, and relevant coursework
Bumbe Technical Training Institute
Certificate in Secretarial Studies, Secretarial Studies
Completed a Certificate in Secretarial Studies focused on administrative and clerical skills.
St. Cecilia Namenya Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Obtained the Kenya Certificate of Secondary Education with focus on secondary-level coursework.
Bubango Primary School
Kenya Certificate of Primary Education, Primary Education
1999 - 2008
Completed primary education and obtained the Kenya Certificate of Primary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
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