Looking for a job

Sylvera Declan

@sylveradeclan

Message

I resolve digital banking customer issues and improve support workflows.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, virtual assistance, or administrative role where I can resolve customer issues, improve workflows, manage operations efficiently, and contribute to stronger customer experiences.

At Moniepoint Group, I support more than 100 customers daily across phone, email, and live chat, maintaining 93%+ CSAT while resolving account, transaction, card, and POS inquiries.

I've also provided remote virtual and administrative support for e-commerce and digital marketing teams, managing calendars, orders, documentation, reports, and customer communications. I identify recurring pain points, improve workflows, and help customers use products confidently.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Moniepoint Group

Feb 2024 - Present (2 years 7 months)

Provide end-to-end customer support for 100+ customers daily across phone, email, and live chat while maintaining 93%+ CSAT scores. Handle account opening, transaction troubleshooting, card services, and POS-related inquiries.

Customer Support Escalation Management Complaint Resolution Product Education Data Entry Zendesk Google Workspace Microsoft 365

Virtual Assistant

Upwork Client, E-commerce Business

Oct 2023 - Jan 2024 (3 months)

Managed the business owner's email inbox and calendar, scheduling appointments and meetings and maintaining an organized daily workflow. Processed customer orders and performed product research and data entry using Shopify.

Virtual Assistant Email Management Calendar Management Data Entry Shopify Google Sheets Google Docs Trello Slack Google Workspace

Administrative Assistant

Digital Marketing Agency

Jun 2023 - Sep 2023 (3 months)

Managed document creation and data entry to support day-to-day team operations. Prepared reports, presentations, and meeting notes for internal team use and client-facing communication.

Administrative Support Data Entry Document Management Google Drive Slack Social Media Management Content Scheduling