Syed zain Zaidi
@syedzainzaidi
Customer Sales Representative at KeepMoving Logistics, converting leads and coordinating logistics solutions while supporting U.S. car-shipping clients.
PakistanWhat I'm looking for
At KeepMoving Logistics, I engaged new and existing clients, matched them with logistics solutions, and coordinated with operations for smooth delivery. I maintained CRM records and followed up with clients to support repeat business.
At Tech Troops (Formerly Perennial Digitals), I provide end-to-end support to U.S.-based clients using car shipping services, from order booking through vehicle delivery. I handle client communication across email, chat, and calls, and coordinate with shipping partners.
At Nsla Technologies, I analyzed operations for process gaps, coordinated cross-functional activities, and generated reports on team performance and client service trends. I also supported automation and reporting accuracy.
At Best Virtual Services, I delivered customer assistance across chat, email, and voice channels, resolved tickets in CRM systems, and followed escalation procedures. I also guided users on product knowledge and best practices.
Experience
Work history, roles, and key accomplishments
Customer Sales Representative
KeepMoving Logistics
Feb 2025 - Present (1 year 8 months)
Engaged new and existing clients through proactive outreach, delivered customized logistics solutions, and collaborated with operations for smooth delivery coordination. Maintained CRM records and achieved monthly sales targets through effective lead conversion.
Customer Service Representative
Tech Troops
Oct 2022 - Present (3 years 11 months)
Provided end-to-end support to US-based clients for car shipping services, acting as the primary point of contact for all client communication. Handled inquiries, resolved issues, and maintained customer records using CRM tools.
Operational Analyst
Nsla Technologies
May 2024 - Feb 2025 (9 months)
Analyzed operations to identify process gaps and inefficiencies, coordinated cross-functional activities, and generated reports for team performance and client service trends. Supported automation and ensured adherence to internal protocols.
Customer Support Executive
Best Virtual Services
Mar 2024 - Apr 2024 (1 month)
Delivered real-time assistance via chat, email, and voice channels, maintained high customer satisfaction, and logged and resolved tickets using CRM systems. Followed escalation procedures and met service KPIs.
Education
Degrees, certifications, and relevant coursework
DigiSkills
Graphic Design, Graphic Design
2021 - 2021
Completed Graphic Design training from DigiSkills Batch-09 from February 2021 to May 2021.
Punjab College Pattoki
Intermediate, Computer Science
Completed Intermediate in Computer Science.
Lahore Garrison University
Bachelor's, Digital Forensics & Cyber Security
Pursued a Bachelor's degree in Digital Forensics and Cyber Security.
DigiSkills
E-Commerce Management, E-Commerce
2022 - 2022
Completed E-Commerce Management training from DigiSkills DSTP2.0-BATCH-01 from February 2022 to May 2022.
Islamia High School Chunian
Matriculation, Computer Science
Completed Matriculation in Computer Science.
DigiSkills
Digital Marketing, Digital Marketing
2022 - 2022
Completed Digital Marketing training from DigiSkills DSTP2.0-BATCH-01 from February 2022 to May 2022.
DigiSkills
Freelancing, Freelancing
2021 - 2021
Completed Freelancing training from DigiSkills Batch-09 from February 2021 to May 2021.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
Interested in hiring Syed zain?
You can contact Syed zain and 90k+ other talented remote workers on Himalayas.
Message Syed zainGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
