Rubab Javed
@rubabjaved
Customer Support Specialist delivering SaaS product support, troubleshooting, and client growth.
PakistanWhat I'm looking for
I’m an AR Customer Support Specialist passionate about giving outstanding customer experience that adds to revenue and strengthens the company’s image. I bring hands-on experience managing client accounts, inquiries, billing concerns, and service renewals.
In my credit repair role, I managed inbound and outbound client accounts for a U.S.-based credit repair company. I resolved complex issues by reviewing credit reports, explaining credit score factors, guiding clients on disputes and improvement strategies, and negotiating payment arrangements to reduce past-due balances.
I’ve also delivered support across multiple customer-facing environments, including Revolut where I managed clients’ accounts on the bank’s app and guided transfers and reimbursement flows. Earlier, I worked as a Walmart live chat support agent handling order issues (missing/damaged items, curbside pick-ups, late deliveries) and coordinating refunds and store follow-ups.
Beyond support, I’ve led operations as a dispatch supervisor—ensuring rides were added and assigned timely, maintaining smooth client communication, and updating ETA and pick-up times. I’m now looking for a dynamic role where I can leverage customer support, technical troubleshooting, video editing, and operations to drive growth and innovation.
Experience
Work history, roles, and key accomplishments
Managed customer accounts in the Revolut bank app, resolving issues via CRM and ERP systems and guiding customers through straight, wire, and cross transfers. Handled scam-related reports and supported reimbursement processes.
Dispatcher (Remote)
Trail-Trac Transport Inc
Aug 2021 - Jun 2022 (10 months)
Dispatched loads by entering load and rate confirmations in AFM, assigning trucks to drivers, and tracking movements using multiple GPS tracking systems. Coordinated customer emails and managed customs documentation (ACE/ACI manifests) including follow-ups until clearance.
Provided live chat customer support for order issues including missing items, damaged items, curbside pick-ups, and late deliveries. Processed refunds and coordinated with stores to resolve delivery and pick-up problems.
Sales Coordinator & Onboarding
OPPO Pakistan
Nov 2019 - Jul 2021 (1 year 8 months)
Supported B2B sales operations by managing sales pipelines, prioritizing client needs, and maintaining client relations to drive revenue growth. Owned end-to-end client onboarding and daily audits, including updating ledgers in Excel and proprietary sales systems to improve operational efficiency.
Customer Care Representative
British Council
Oct 2018 - Nov 2019 (1 year 1 month)
Handled customer complaints at first level, raised cases to the next level when needed, and ensured timely resolution within due dates. Managed an internal complaints system, guided users through the website, and delivered product presentations.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor of Business Administration, Business Administration
Earned a Bachelor's in Business Administration from Virtual University of Pakistan in 2018.
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Skills
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