HEHamza Ehsan
@hamzaehsan
Customer Operations leader specializing in B2B SaaS inbound support and compliance.
PakistanWhat I'm looking for
I am a customer operations professional with extensive B2B, SaaS, inbound support, and compliance experience, focused on delivering high CSAT and resolving complex regulatory queries for trucking and logistics clients. I have a proven track record in inbound sales, account management, compliance support (FMCSA/DOT/MOT), and coaching teams to adopt system and HOS changes.
I consistently meet quotas and KPIs while liaising with product and engineering teams to surface customer issues and improve systems. My background includes hands-on use of Salesforce Lightning, ticketing and collaboration tools, training and supervising small teams, and supporting North American customers across technical, regulatory, and warranty contexts.
Experience
Work history, roles, and key accomplishments
Sales Account Executive
Neo Support Services
Jun 2015 - Present (10 years 4 months)
Operate Neo Support Services as owner providing sales and customer operations support, consistently meeting client requirements and managing B2B SaaS inbound customer workflows.
Account Executive
Motive
May 2021 - Oct 2021 (5 months)
Demoed KeepTruckin software to fleet managers, met monthly quotas, and partnered with inbound SDRs to streamline onboarding and improve conversion metrics.
Compliance Coordinator
KeepTruckin
Jan 2021 - May 2021 (4 months)
Coached teams on HOS and system changes and coordinated subpoenas and sensitive FMCSA/DOT/MOT compliance issues for trucking clients to improve regulatory response times.
Technical Compliance Support
KeepTruckin
Jul 2019 - Dec 2020 (1 year 5 months)
Provided Tier I compliance support via email, chat and voice for trucking fleets, triaged compliance bugs to product and engineering, and evaluated tools to scale support processes.
Customer Support Specialist
Ibex
Oct 2018 - Jun 2019 (8 months)
Supported SquareTrade warranty customers using Salesforce Lightning, met CSAT and AHT KPIs, provided recommended resolutions and handled account management for retail partners.
Inbound Sales Executive
Digital Globe Services, Inc
Feb 2018 - Aug 2018 (6 months)
Handled inbound sales and support calls, delivered telephonic service presentations, processed orders and prepared contract buyout quotes for broadband providers.
Support Manager
Mars BPO
Mar 2017 - Feb 2018 (11 months)
Managed operations for HVAC project teams, led recruitment and training efforts, and oversaw support delivery to improve team performance.
Outbound Sales Representative
Mars BPO
Jan 2015 - Mar 2017 (2 years 2 months)
Generated leads and set appointments with US homeowners for outsourced projects including HVAC, home improvements and warranties, supporting pipeline growth.
Education
Degrees, certifications, and relevant coursework
AUAllama Iqbal Open University
Bachelor of Arts, Business, Management, Marketing, and Media
2018 - 2021
Completed a Bachelor of Arts with focus on Business, Management, Marketing, and Media between 2018 and 2021.
Fauji Foundation College Rawalpindi
Matriculation, Biology, General
2012 - 2014
Completed Matriculation with focus in Biology and general subjects from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
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