Syed Wahaj ud din
@syedwahajuddin
Confident IT Support Engineer with extensive practical experience.
ItalyWhat I'm looking for
I am a dedicated IT Support Engineer with a strong background in providing technical assistance and support for various IT systems. My experience spans several years, during which I have honed my skills in troubleshooting, installation, and configuration of hardware and software. I pride myself on my ability to partner effectively with clients, teams, and vendors to identify needs and deliver tailored solutions that enhance operational efficiency.
Throughout my career, I have successfully managed complex IT environments, providing tier 3 support and ensuring seamless network connectivity. My expertise includes working with Microsoft Windows, Office 365, and various networking technologies. I am committed to maintaining high service levels and ensuring customer satisfaction through effective communication and problem-solving skills.
Experience
Work history, roles, and key accomplishments
On Call IT Support Engineer
MJ IT Solutions Ltd
Oct 2021 - Present (3 years 8 months)
Provided comprehensive IT support including hardware upgrades, Office 365 configuration, and troubleshooting for clients. Delivered tier 3 support through onsite visits and remote access, ensuring effective resolution of technical issues.
IT Support Engineer
INFOVISTA
Jan 2018 - Feb 2021 (3 years 1 month)
Managed data backup and restoration, configured .NET applications on web servers, and provided technical support for enterprise clients. Diagnosed and resolved OS performance issues across various Windows and server versions.
IT Support Engineer
TEOCO (AIRCOM)
Jan 2015 - Jan 2018 (3 years)
Engaged in customer support and escalations, managed three-tier server environments, and provided remote access support. Worked with Linux and Windows platforms to ensure consistent customer experience.
Education
Degrees, certifications, and relevant coursework
Superior University Lahore
Bachelor of Science, Computer Science
2017 -
Activities and societies: Cisco Certified CCNA, Amazon Web Services Certified (AWS), Installation and Data Center Ethics.
Studied Computer Science, gaining foundational knowledge in programming, networking, and systems management. Developed skills in troubleshooting and IT support, preparing for a career in technology.
Availability
Location
ItalyAuthorized to work in
Social media
Job categories
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