Davide Furchi
@davidefurchi
IT Support Engineer specializing in Microsoft 365, Entra ID, and Intune administration for enterprise teams.
ItalyWhat I'm looking for
IT Support Engineer with 8+ years of experience in enterprise, pharmaceutical, and healthcare environments. I’m currently the remote IT support reference for a 600+ user international software company headquartered in the Netherlands, working fully remotely from Italy. I deliver autonomous, security-aware support for distributed, English-speaking teams.
In my role, I handle hands-on daily administration of Microsoft 365, Microsoft Entra ID, Intune, Exchange Online, and Microsoft 365 Defender. I own the full user lifecycle in Microsoft Entra ID (onboarding/offboarding, licensing, group and access management), administer 200+ Windows endpoints via Intune, and act as first responder for Defender security alerts. I also manage Exchange Online mail flow and administer SharePoint Online and Microsoft Teams across the organization.
Experience
Work history, roles, and key accomplishments
Senior IT Consultant - Microsoft 365
STAEDEAN
Jan 2025 - Present (1 year 6 months)
Serves as the primary remote IT support contact for 600+ users, owning the Microsoft Entra ID user lifecycle from onboarding through offboarding and access management. Administers Intune for Windows endpoints and manages Microsoft 365 Defender alerts, Exchange Online mail flow, and Microsoft 365 collaboration services.
Help Desk Support Specialist
PQE Group
Jun 2022 - Present (4 years 1 month)
Provides internal help desk support for employees and consultants at a global pharma consulting firm. Handles Active Directory user/computer management, troubleshoots Microsoft 365 apps, and supports PC deployment and hardware repairs.
ICT Coordinator
Menarini Group
Jan 2022 - Jun 2022 (5 months)
Coordinated ICT operations for a pharmaceutical site as an external IT consultant.
Help Desk Technician (L1/L2)
Menarini Group
Mar 2019 - Dec 2021 (2 years 9 months)
Delivered L1/L2 help desk support both remotely and on-site for a major pharmaceutical group. Contributed to the company-wide migration from Windows 7 to Windows 10.
IT Support Technician
Dedalus
Jun 2018 - Dec 2018 (6 months)
Provided remote technical support for healthcare software used by general practitioners. Performed SQL query work and handled VPN installation/configuration and related client/server network support.
L2 Help Desk Technician
General Electric
Feb 2016 - Aug 2016 (6 months)
Provided L2 support for GE Oil & Gas, including Windows 10 deployments and laptop replacements with data migration. Configured SSO and supported related end-user device changes.
Education
Degrees, certifications, and relevant coursework
I.S.S. Ernesto Balducci
High School Diploma
Earned a High School Diploma at I.S.S. Ernesto Balducci in Italy.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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