CJCarlos Javani
@carlosjavani
Trilingual IT support and AI trainer delivering reliable technical solutions.
RomaniaWhat I'm looking for
I am a trilingual IT professional with broad experience across technical support, AI training, and content moderation. I have provided first- and second-level support for enterprise suites (M365, Azure AD), led teams, and trained colleagues on technologies and procedures.
My background spans multinational roles in IT, consulting, and audit environments — from on-site helpdesk and systems administration to remote AI improvement and content moderation for major platforms. Notable achievements include supervising an Italian team at Microsoft, supporting EMEA employees at Nestlé, and improving AI through transcription and annotation work.
I bring strong troubleshooting, scripting (PowerShell), networking, and customer-focused skills, coupled with certifications in Microsoft customer excellence, IT security, compliance, and de-escalation. I seek roles where I can apply technical expertise, mentorship, and process improvement to deliver measurable impact.
Experience
Work history, roles, and key accomplishments
MEContent Moderator & AI Trainer
Meta
May 2025 - Present (7 months)
Moderate user content and train AI models to improve classification accuracy and safety across platforms; contributed to quality improvements through labeled data and feedback loops.
Language Specialist for AI Improvement
Sigma AI
Jan 2024 - Apr 2025 (1 year 3 months)
Performed trilingual audio-to-text transcription and annotation per client procedures to improve AI language models' accuracy and performance.
NSProvided EMEA trilingual IT support for internal employees, conducted audits of offices to maintain updated technologies and security protocols, and managed onboarding/offboarding IT activities.
MCDelivered first- and second-level multilingual support for Microsoft 365 and Azure AD, managed cases in Rave and Dynamics 365, trained new hires, and supervised the Italian team as POC for the country manager.
Freelancer IT Consultant
Java Cyber Consulting
Jul 2020 - Dec 2021 (1 year 5 months)
Provided IT consulting and technical support to SMEs and professionals across Lombardia and later nationally, handling digital identity, e-commerce, website maintenance, and remote troubleshooting.
ACProvided ICT administrative support under NDA for internal projects, handling documentation and operational IT tasks in a client services environment.
Annotated and curated training data to improve AI systems under NDA, contributing to model performance and domain-specific datasets.
MDM Assistant
Kellydeli
Jul 2018 - Dec 2018 (5 months)
Provided first-level Windows 10 help desk, processed and integrated MySQL sales data into SugarCRM, produced technical documentation, and configured network devices and monitoring tools.
Helpdesk Specialist
Promiservice
Jan 2018 - Jun 2018 (5 months)
Provided multi-level helpdesk support for proprietary software, managed tickets and scripting automation, performed on-site technical supervision and device rollouts for corporate clients.
Helpdesk Level 3
LawLinguists
Jan 2017 - Dec 2017 (11 months)
Managed IT asset tracking, Windows setups, VoIP support, DNS and email administration, cloud migrations, and provided technical and administrative support including liaison with legal and consular entities.
IT Support
Chorus
Sep 2015 - Dec 2016 (1 year 3 months)
Provided first- and second-level support, configured Android devices and routers, managed peripherals and SQL data entry, and produced technical documentation in English and Romanian.
Education
Degrees, certifications, and relevant coursework
Istituto Tecnico Industriale Pino Hensemberger
High School / Vocational school, Information and Communication Technology
2014 - 2016
Completed vocational high school studies in Information and Communication Technology focusing on industrial IT subjects and practical ICT skills.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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