Simone Costa
@simonecosta
I am an IT specialist focused on Windows, cybersecurity, and efficient remote support.
ItalyWhat I'm looking for
I am an IT specialist with extensive experience providing Windows-based support and managing help-desk operations; I currently lead IT support and Help Desk activities for Italy and South EMEA, ensuring timely ticket resolution and high user satisfaction.
I have deep hands-on skills with Windows, Office365, Active Directory, SCCM, Intune, Azure and VMWare, and I use Cherwell and ServiceNow for remote assistance and ticketing to organize and track support requests systematically.
Previously I worked as an IT/ICT consultant and logistics manager, delivering user training, selecting suppliers and technologies, and handling installation and after-sales support for security systems, networks and structured cabling while supervising inventory and asset management.
I hold cybersecurity and networking certifications, complete continuing IT helpdesk and AI Copilot training, and speak English (C1) and Italian (C2); I bring a pragmatic, problem-solving approach focused on improving response times and strengthening infrastructure security.
Experience
Work history, roles, and key accomplishments
IT Specialist
Renishaw Spa
Nov 2021 - Present (3 years 10 months)
Lead IT support and Help Desk for Italy and South EMEA (Israel, Turkey, Hungary, Slovenia), managing ticketing, local network configuration and device provisioning while monitoring and remediating cybersecurity vulnerabilities.
IT/ICT Consultant & Logistics Manager
FCA
Jan 2017 - Jan 2020 (3 years)
Provided IT consulting and logistics management, delivering end-user training, supplier selection and hardware/software procurement to align solutions with business needs and internal resources.
IT/ICT Consultant
Sipal
Jan 2014 - Jan 2017 (3 years)
Delivered IT consulting, end-user training and technical support to ensure effective adoption of implemented IT solutions and ongoing post-deployment assistance.
After-Sales Support Technician
Software House
Jan 2013 - Jan 2014 (1 year)
Installed software and security systems, performed structured cabling and functional tests, and provided after-sales customer support for alarms, cameras and telephony networks.
Education
Degrees, certifications, and relevant coursework
Bosso Monti - Turin
High School Diploma, General Education
High School Diploma from Bosso Monti in Turin providing foundational education with exposure to introductory IT topics.
COCoursera
Cybersecurity Certification, Cybersecurity
Completed a cybersecurity certification through Coursera covering phishing, MitM, spear-phishing, smishing, vishing, and spoofing.
CICisco
CCNA Certification, Networking
Earned the Cisco CCNA networking certification covering routing, switching, and core network fundamentals.
Cherwell / ServiceNow Training
Management Training Certificate, IT Service Management
Management training in helpdesk and IT service management using Cherwell and ServiceNow platforms.
AI Copilot Training Course
Training Certificate, Artificial Intelligence
Completed AI Copilot usage and settings training to integrate AI assistance into daily workflows.
Continuing IT Education
Continuing Education, Information Technology
Completed continuing education courses in IT helpdesk, SCCM, Office 365, ServiceNow, Omnia, SQL, VMWare, and basic computer security practices.
Availability
Location
ItalyAuthorized to work in
Job categories
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