Jayant Sharma
@jayantsharma
Senior ServiceNow developer specializing in ITSM, ITAM, GRC, and integrations.
United StatesWhat I'm looking for
I am an IT professional with 8.5 years of ServiceNow development, administration, and maintenance experience, having worked across Jakarta to Vancouver upgrades and multiple domain-separated environments. I deliver automation, complex integrations, and CMDB/ITAM solutions that improve asset lifecycle tracking and operational compliance.
I have implemented Flow Designer automations, Event Management, Virtual Agent and Performance Analytics, and built custom portals using HTML, CSS, AngularJS, jQuery and REST APIs. I collaborate with cross-functional teams to design scalable HAM, GRC/VRM, SecOps, CSM and HRSD workflows and drive measurable process improvements through discovery, orchestration, and integrations.
Experience
Work history, roles, and key accomplishments
T-Sr. Engineer (ServiceNow)
T-Mobile
Jul 2024 - Present (1 year 2 months)
Led configuration and optimization of ServiceNow ITAM and ITSM modules to improve asset lifecycle tracking and compliance; implemented Flow Designer automations and Optech API integration to retire assets in real time. Collaborated with cross-functional teams to enhance fulfillment workflows, reporting, and operational metrics.
Sr. ServiceNow Developer
Nippon Electric Corporation
Feb 2022 - Mar 2024 (2 years 1 month)
Designed and implemented GRC risk assessment and VRM scorecards, and partnered with ITAM to build a scalable Hardware Asset Management data model and reconciliation processes. Implemented Event Management for SolarWinds and Splunk, automated server and AD workflows, and delivered HRSD and CSM portal enhancements including Virtual Agent.
Sr. ServiceNow Developer/Consultant
Ripton Solutions
Jan 2019 - Jan 2022 (3 years)
Implemented GRC controls and SecOps automations, managed SAM Pro processes, and integrated discovery tools to improve HAM reconciliation and asset accuracy. Built scoped applications with App Engine, leveraged REST APIs for bi-directional integrations, and configured ITBM/PPM for portfolio and financial management.
ServiceNow Administrator/ Developer
Ripton Solutions
Jan 2017 - Dec 2018 (1 year 11 months)
Supported ServiceNow administration and integrations (CMDB, LDAP, Mid Server) and developed HR onboarding/offboarding portals integrating SuccessFactors and Azure AD. Built custom portals and widgets using AngularJS/HTML/CSS and automated ITIL workflows, SLAs, and catalog items.
Education
Degrees, certifications, and relevant coursework
MTMaharaja Agrasen Institute of Technology
Bachelor of Computer Science Engineering, Computer Science Engineering
Completed a Bachelor of Computer Science Engineering at Maharaja Agrasen Institute of Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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