Open to opportunities

Sydney Smith

@sydneysmith

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I’m a Lead Patient Support Assistant delivering exceptional front-desk customer care with strong attention to detail.

Zimbabwe

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What I'm looking for

I’m looking for a patient support/customer service role where I can use my attention to detail, scheduling, and strong front-desk communication—and keep mentoring others—while bringing a positive, supportive atmosphere to every interaction.

I’m a Lead Patient Support Assistant in the Department of Psychiatry, where I handle appointment scheduling, efficient check-ins, and front desk support so each visitor feels valued. I bring a positive can-do attitude, strong attention to detail, and communication focused on making every patient feel confident and supported.

I take pride in mentoring and training other Patient Support Assistants, and I’ve developed my leadership skills through the Emerging Leaders Typing program (2024-2025) and Leadership Base Camp. I also completed Programs including Phone Systems Trainer Programs and Conflict Resolution, strengthening my ability to guide teams and resolve issues calmly in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Lead Patient Support Assistant

Current

Endeavor Health Insurance

Jan 2022 - Present (4 years 6 months)

Provided appointment scheduling, check-ins, and front desk customer service for the Department of Psychiatry, ensuring patients felt valued with strong attention to detail. Mentored and trained other Patient Support Assistants and completed leadership programs including Emerging Leaders.