Open to opportunities

Desiree User

@desireeuser4

Detail-oriented administrative professional with 5+ years in healthcare operations, scheduling coordination, and executive support.

Zimbabwe

Message

What I'm looking for

I’m looking for a healthcare administrative role where I can support leadership with scheduling, calendars, and executive-ready communication while owning fast-paced coordination and high-quality patient/customer service.

I’m a detail-oriented administrative and customer service professional with over 5 years of experience in healthcare operations within the Cleveland Clinic system. I support chairpersons, senior leaders, and medical directors with daily calendar management, scheduling, phone communications, and correspondence. I’m a go-to liaison between internal departments, providers, and external customers.

Before my current role, I served as an Administrative Assistant II and Appointment Center Patient Service Specialist, coordinating appointments across multiple departments, handling high-volume customer service, and maintaining accurate patient documentation in Epic. I bring strong communication, multitasking, organization, and cross-functional collaboration to help keep fast-paced workflows running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Administrative Program Coordinator III

Current

Cleveland Clinic

Sep 2024 - Present (1 year 10 months)

Support chairpersons, senior leaders, and medical directors with daily administrative operations including calendar management, scheduling, phone communications, and correspondence. Coordinate assignments, prepare reports and presentations, and assist with workflow coordination and front-end registration coverage as needed.

Administrative Support Executive Support Calendar Management Scheduling coordination Phone Communication Correspondence Reports Cross Functional Collaboration Workflow Coordination Healthcare Operations Patient Registration Microsoft Teams Microsoft Excel Epic

Administrative Assistant II

Cleveland Clinic

Feb 2022 - Sep 2024 (2 years 7 months)

Provide administrative support to healthcare professionals and leadership staff, managing scheduling, calendars, phone communications, and customer interactions. Coordinate correspondence, reports, and operational documents, supporting departmental special projects and acting as a key point of contact for internal and external customers.

Administrative Support Calendar Management Scheduling coordination Phone Communication Customer Service Correspondence Reports Multitasking Organization Cross Functional Collaboration Microsoft Teams Microsoft Excel Epic

Appointment Center Service Specialist

Cleveland Clinic

Dec 2019 - Feb 2022 (2 years 2 months)

Coordinate patient scheduling and appointment management across multiple departments while providing high-quality customer service in a high-volume call environment. Verify insurance and referral information, resolve scheduling concerns, and maintain accurate patient documentation in Epic.

Patient Scheduling Appointment Management Customer Service Patient Registration Epic First Call Resolution Teamwork Performance Metrics