Sydne Reynolds
@sydnereynolds
Customer support professional at Behavior Network, maintaining confidential client records and resolving concerns in a HIPAA-compliant healthcare setting.
United StatesWhat I'm looking for
At Behavior Network, I provide client support, maintain accurate electronic documentation, and resolve concerns while following HIPAA requirements.
At American National Bank of MN, I assisted 50–100 customers daily with transactions and account inquiries, answered calls, and handled confidential financial information.
Across healthcare, education, banking, and retail, I've supported customers and families, kept records and schedules organized, and handled service concerns. I'm seeking a remote customer support, administrative assistant, or front desk position.
Experience
Work history, roles, and key accomplishments
Registered Behavior Technician
Behavior Network
Jul 2025 - Present (1 year 3 months)
Provided exceptional client support while maintaining professionalism and empathy. Maintained accurate electronic documentation and confidential client records, and resolved client concerns while ensuring HIPAA compliance.
Preschool Teacher
Primrose School
May 2024 - Jul 2024 (2 months)
Managed daily classroom operations and administrative tasks. Maintained detailed documentation and student records, and built strong relationships with families through excellent communication.
Registered Behavior Technician
Action Behavior Centers
Jan 2023 - Jan 2024 (1 year)
Provided behavior therapy services to clients, implementing individualized treatment plans and documenting progress.
Paraprofessional
Plano ISD
Jan 2023 - Jan 2024 (1 year)
Supported classroom instruction and student learning, assisting teachers with daily tasks and student supervision.
Customer Service Representative/Teller
American National Bank of MN
Apr 2022 - Apr 2023 (1 year)
Assisted 50-100 customers daily with transactions and account inquiries. Processed financial transactions with accuracy and maintained confidential financial information.
Delivered exceptional customer service in a high-volume retail environment. Resolved customer concerns quickly and processed transactions accurately.
Provided customer service and assisted with sales transactions in a retail environment.
Handled cash transactions and assisted customers with product selection and store services.
Education
Degrees, certifications, and relevant coursework
Google Project Management Professional Certificate, Project Management
In progress, expected completion in November 2026.
Lone Star High School
High School Diploma, General Studies
2014 - 2018
Completed high school education at Lone Star High School from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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