Open to opportunities

Megan Rodriguez

@meganrodriguez

Message

Compassionate customer service and behavioral therapy professional with strong clerical and leadership experience.

United States

Message

What I'm looking for

I am seeking a role where I can combine customer support, clerical responsibilities, and behavioral therapy skills in a supportive team with growth and impact opportunities.

I am a dedicated customer service and behavioral therapist professional with hands-on experience in fast-paced retail, call-center support, clerical operations, and applied behavioral analysis (ABA). I have a track record of resolving customer issues accurately and empathetically, managing financial and clerical tasks, and developing individualized behavior plans that promote positive change.

As a community leader and facilitator, I organize youth programs addressing social justice and educational equity, mentor students one-on-one, and create safe creative spaces. I bring reliability, strong communication, and a service-oriented mindset to roles that require empathy, attention to detail, and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Facilitator

Current

Watts Youth Collective

Jan 2012 - Present (14 years 1 month)

Organize and lead weekly youth meetings and events on social justice topics, provide one-on-one mentoring, and present seminars to educate stakeholders on educational inequities.

Public Speaking Event Planning Mentoring Community Outreach Curriculum Development Advocacy

Customer Service Associate

Amazon

Nov 2023 - Sep 2024 (10 months)

Delivered timely phone, chat, and email support resolving order, return, refund, and account issues while meeting KPIs for satisfaction, response time, and resolution accuracy.

Customer Support Phone Support Live Chat Email Support CRM Systems Documentation

Crew Member

Panda Express

Jan 2023 - Dec 2023 (11 months)

Provided customer service, took orders, prepared and served food, maintained kitchen cleanliness, and managed register counts to support daily restaurant operations.

Customer Service Food Preparation Cash Handling Inventory

Teacher's Aide

Diego Rivera Learning Complex

Jan 2022 - Jun 2022 (5 months)

Supported special needs students with basic math and literacy, created daily lesson plans, and provided one-on-one instructional support to reinforce learning objectives.

Lesson planning Literacy Support Classroom Management

Receptionist / Money Handler

Los Amigos Recycling Center

Aug 2019 - Feb 2020 (6 months)

Managed front-desk communications and handled financial transactions, maintained monthly customer rapport and produced routine financial reports to support operations.

Customer Service Cash Handling Reporting Phone Support Email Communication Record keeping

Clerical Assistant

Altezza Logistics

Performed clerical duties including phone support, scheduling, filing, customer reception, invoice assistance, and payroll verification to ensure accurate timekeeping and billing.

Clerical Support Scheduling Customer Service Invoicing Data Entry

Behavioral Therapist

Prism Health Care

Applied ABA techniques and natural environment training to develop client plans, promote positive behaviors, and teach social and coping skills through weekly in-home sessions.

ABA Therapy In Home Therapy Progress Monitoring Client Communication