Megan Rodriguez
@meganrodriguez
Compassionate customer service and behavioral therapy professional with strong clerical and leadership experience.
What I'm looking for
I am a dedicated customer service and behavioral therapist professional with hands-on experience in fast-paced retail, call-center support, clerical operations, and applied behavioral analysis (ABA). I have a track record of resolving customer issues accurately and empathetically, managing financial and clerical tasks, and developing individualized behavior plans that promote positive change.
As a community leader and facilitator, I organize youth programs addressing social justice and educational equity, mentor students one-on-one, and create safe creative spaces. I bring reliability, strong communication, and a service-oriented mindset to roles that require empathy, attention to detail, and teamwork.
Experience
Work history, roles, and key accomplishments
Facilitator
Watts Youth Collective
Jan 2012 - Present (14 years 1 month)
Organize and lead weekly youth meetings and events on social justice topics, provide one-on-one mentoring, and present seminars to educate stakeholders on educational inequities.
Delivered timely phone, chat, and email support resolving order, return, refund, and account issues while meeting KPIs for satisfaction, response time, and resolution accuracy.
Crew Member
Panda Express
Jan 2023 - Dec 2023 (11 months)
Provided customer service, took orders, prepared and served food, maintained kitchen cleanliness, and managed register counts to support daily restaurant operations.
Teacher's Aide
Diego Rivera Learning Complex
Jan 2022 - Jun 2022 (5 months)
Supported special needs students with basic math and literacy, created daily lesson plans, and provided one-on-one instructional support to reinforce learning objectives.
Receptionist / Money Handler
Los Amigos Recycling Center
Aug 2019 - Feb 2020 (6 months)
Managed front-desk communications and handled financial transactions, maintained monthly customer rapport and produced routine financial reports to support operations.
Clerical Assistant
Altezza Logistics
Performed clerical duties including phone support, scheduling, filing, customer reception, invoice assistance, and payroll verification to ensure accurate timekeeping and billing.
Behavioral Therapist
Prism Health Care
Applied ABA techniques and natural environment training to develop client plans, promote positive behaviors, and teach social and coping skills through weekly in-home sessions.
Education
Degrees, certifications, and relevant coursework
Diego Rivera Learning Complex
High School Diploma, General Studies
Grade: GPA: 3.20
Graduated from Diego Rivera Learning Complex in June 2022 with a GPA of 3.20.
Availability
Location
Authorized to work in
Job categories
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