At DHL Express Singapore, I support operational projects and service improvements, including work on the COG portal and customer enquiries. I also developed and implemented a vendor invoice validation process to support accurate payment approvals.
As Credit Control Supervisor, I led a team of four while managing my own portfolio. I supported country KPI and incentive reporting, created a new KPI and incentive template, and reviewed collection performance with Sales Managers.
Earlier at DHL Express Singapore, I assessed proposed customer rates, prepared profitability reports, and set up rates and surcharges. I also supported regional tender reviews and country-led annual General Price Increase activities.
At Aramex International Logistics Pte Ltd, I managed credit collection and accounts receivable activities, prepared aging reports, reconciled customer accounts, and assisted with receipt journal entries. I hold a Bachelor in Accounting & Finance with Second Class Honors (Upper Division) from SINGAPORE INSTITUTE OF MANAGEMENT GLOBAL - UNIVERSITY OF LONDON.
