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Ayesha Farooq

@ayeshafarooq

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Results-driven operational leader with expertise in risk management.

Singapore

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in risk management and compliance, while fostering a collaborative and innovative work environment.

I am a results-driven operational leader with extensive experience in client service, trade finance, risk management, compliance, project management, and process improvement. My career has been marked by a proven track record of driving business growth and enhancing operational efficiency while ensuring regulatory adherence. I excel in analytical problem-solving and data analysis, which has allowed me to implement effective solutions that benefit both the organization and its clients.

Throughout my tenure at HSBC, I have successfully managed teams and projects that have significantly improved operational performance. For instance, I led the MENA Regional OEG Guarantee project, completing it 10 months ahead of schedule and managing over 7000 records. My ability to develop strong relationships with stakeholders has been crucial in achieving project goals and ensuring seamless communication across departments. I am passionate about leveraging my knowledge of cybersecurity and compliance to enhance organizational security and risk management.

Experience

Work history, roles, and key accomplishments

Current

Vice President / Trade-Mid Office Manager

Current

HSBC Banking Corporation Limited

Jan 2019 - Present (6 years 6 months)

Managed and oversaw daily operations of the export document checking services team, improving offshore performance results to 100%. Contributed 7 ideas that enhanced productivity, efficiency, and customer experience, earning "At Our Best Recognition" in July 2020.

Risk Management Process Improvement Stakeholder Management Training Development Analytical Skills Project Management

Guarantee Remediation Project Lead

HSBC Bank Middle East Limited

Oct 2016 - Jan 2019 (2 years 3 months)

Led the MENA Regional OEG Guarantee project, successfully completing remediation of over 7000 records 10 months ahead of schedule. Designed and developed project proposals, managed communication with stakeholders, and collaborated with cross-functional teams to ensure smooth delivery of solutions.

Project Management Risk Mitigation Process Improvement Data Analysis Compliance

Quality Assurance and MI Manager

HSBC Bank Middle East Limited

Aug 2014 - Oct 2016 (2 years 2 months)

Managed quality assurance functions for twenty Client Service Officers, ensuring high-quality service and assisting with performance delivery. Developed and delivered regional monthly MI reports to identify trends in complaints, errors, and delays, implementing action plans to mitigate future issues.

Quality Assurance Client Services Compliance Root Cause Analysis Performance Management Data Analysis Coaching

Client Service Officer-Premiere

HSBC Bank Middle East Limited

Jun 2012 - Jul 2014 (2 years 1 month)

Addressed client inquiries and requests from over seventy Premiere Trade Clients, providing guidance on Import, Export, and Guarantees related queries. Built and maintained excellent relationships with key stakeholders and applied advanced problem-solving skills to resolve complex operational and technical issues.

Stakeholder Management Problem Solving Trade Finance UCP 600 URR 725 Customer Relationship Management

Trade Officer

HSBC Bank Middle East Limited

Sep 2008 - Jun 2012 (3 years 9 months)

Processed discounting of Import DC, payments of shipping guarantees, and acceptance via MT752 for various trade finance instruments. Handled suspense account reports, import overdue DC bills, and managed Six Sigma initiatives with the Offshore Team.

Trade Finance SWIFT Messaging Six Sigma Payment Processing Risk Management Financial Reporting

Director

Bright Future Talent Center

Apr 2006 - Jul 2008 (2 years 3 months)

Established and managed an education center providing coaching to O and A level students in Mathematics and English. Employed two full-time teachers and successfully enrolled 25 students.

Business Management Education Coaching Curriculum Development entrepreneurship Teaching

Supervisor Credit Processing Unsecured Loans

ABN AMRO Bank N.V.

Jan 2005 - Mar 2006 (1 year 2 months)

Managed a team of four responsible for processing unsecured loan applications, including personal loans, ready cash, balance transfer facilities, and credit cards. Conducted document checks for forgeries and performed tele and physical verifications.

Team Management Loan Processing Credit Risk Management Documentation Verification Fraud Detection Banking Operations Compliance

Class Teacher

Beacon House School System

Nov 2003 - Dec 2004 (1 year 1 month)

Taught English and Computer to students in Standard VI, VII, and VIII. Developed lesson plans and managed classroom activities to ensure effective learning.

Teaching Curriculum Development Classroom Management English Language Computer Literacy Education Communication

Education

Degrees, certifications, and relevant coursework

University of the Punjab

Masters, English Language & Literature

Completed a Master's degree in English Language & Literature. This program focused on advanced studies in literary analysis and linguistic theories.

Lahore College for Women

Bachelor of Arts, English Literature, Applied Psychology and Mass Communication

Obtained a Bachelor of Arts with a focus on English Literature, Applied Psychology, and Mass Communication. This interdisciplinary program provided a broad understanding of humanities and social sciences.

Lahore College for Women

Faculty of Arts, English Literature, Psychology and Education

Studied English Literature, Psychology, and Education as part of the Faculty of Arts program. This foundational study provided a strong base in liberal arts.