SHsyafiqah hassan
@syafiqahhassan
Experienced product communication executive passionate about technical writing.
MalaysiaWhat I'm looking for
I am a dedicated Product Communication Executive with a strong background in technical writing and business analysis. Currently, I work at ServeDeck Innovation Sdn. Bhd., where I prepare user guides, release notes, and training materials, ensuring that product documentation is accurate and user-friendly. My collaboration with product designers, developers, and QAs in an agile environment has honed my ability to create clear and concise documentation that enhances user experience.
With over nine years of experience in technical writing and content development, I have a proven track record of producing high-quality documents for various software systems. My role as a Business Analyst has further strengthened my skills in understanding business requirements and translating them into effective documentation. I am passionate about writing and take pride in my attention to detail, ensuring that all materials adhere to the highest standards.
Experience
Work history, roles, and key accomplishments
Product Communication Executive
ServeDeck Innovation Sdn. Bhd.
Dec 2022 - Present (2 years 5 months)
As a Product Communication Executive, I prepare user guides, release notes, and training materials while collaborating with product designers and developers in an agile environment. I also create video tutorials and maintain a knowledge base to assist users in understanding the product.
Technical Writer/Business Analyst
MIMOS Berhad
Dec 2020 - Jul 2022 (1 year 7 months)
In my role as a Technical Writer and Business Analyst, I produced audience-focused documentation for software systems and prepared business requirement documents. I collaborated with technical experts and facilitated UAT sessions to validate solutions.
Technical Reviewer
ESRI
Apr 2019 - Dec 2020 (1 year 8 months)
As a Technical Reviewer, I tech-reviewed ArcGIS knowledge-base articles for accuracy and clarity. I validated technical documentation and ensured it met publication standards before being released on the Esri Technical Support website.
Technical Writer
ESRI
Nov 2014 - Apr 2019 (4 years 5 months)
In my role as a Technical Writer, I compiled content for web-based technical products and conducted content quality evaluations. I ensured adherence to style guides and produced high-quality documentation based on feedback from subject matter experts.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Teknologi MARA
Master of Data Science, Data Science
2018 - 2020
Activities and societies: Dean’s List Award (2020)
Master's Degree in Data Science, focusing on advanced data analysis, machine learning, and statistical modeling.
UMUniversiti Teknologi MARA
Bachelor of Science, Computer Science
2012 - 2014
Activities and societies: Content Developer of the Month (2016)
Bachelor’s Degree in Computer Science (Hons), covering programming, software development, and systems analysis.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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