At DIGITAL ROUTE SDN. BHD., I authored and maintained user, feature, release, and technical documentation for UsageCloud, MediationZone, and Usage Engine Private Edition.
I led documentation modernization through standardized templates and governance, introduced AI-assisted documentation workflows, and managed release documentation for bi-monthly software releases.
At CONFLUENCE CONTOURS SDN. BHD. (ESRI MALAYSIA), I authored over 100 technical knowledge base articles for Esri's international support platform. I progressed from Content Developer to Copy Editor, performed editorial quality assurance, mentored content developers, and enforced editorial standards.
Earlier, as a Technical Writer at STRATEQ GLOBAL SERVICES, I produced enterprise software documentation, including user manuals, installation guides, release notes, SOPs, and BRS documents. I collaborated with developers, QA engineers, SMEs, and customers, and validated documentation accuracy through software testing.
