Open to opportunities

Swati Maheshwari

@swatimaheshwari

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Seasoned Key Account Manager with expertise in food and hospitality.

India

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What I'm looking for

I am seeking a role that allows me to leverage my extensive experience in key account management while fostering strong client relationships and driving business growth.

I am a seasoned Key Account Manager with 20 years of progressive experience in the food and hospitality industry. My expertise lies in managing strategic partnerships with major QSR chains and restaurant groups, driving sustainable growth through long-term client relationships and customized service solutions. I possess deep industry knowledge of foodservice operations, supply chain logistics, and product innovation, which allows me to consistently exceed revenue targets while ensuring client satisfaction.

Throughout my career, I have successfully managed key accounts for renowned brands such as KFC, Pizza Hut, and Subway. My role involves forecasting and delivering revenue targets, developing new products in line with market trends, and ensuring quick responses to customer needs. I pride myself on my customer-first approach, which has been instrumental in retaining clients in a competitive environment and fostering long-lasting partnerships.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager- QSR (North)

Current

VKL Seasonings Pvt. Ltd.

Jun 2022 - Present (3 years 1 month)

Accountable for forecasting and delivering revenue and volume targets for key accounts by focusing on sales drivers (distribution, visibility, pricing, customer service). Responsible for new product development with NPD for proactive and reactive pitches based on market trends and business requirements.

B2B Sales Strategic Partnerships Account Management New Product Development Customer Service

Business Development & Key Accounts Manager

BakersCircle India Pvt. Ltd.

Sep 2016 - May 2022 (5 years 8 months)

Identified potential new clients and market segments, converting them into business opportunities. Collaborated with NPD & Compliance Teams to develop proposals meeting customer requirements and forecast sales targets.

Business Development Key Account Management Sales Forecasting Market Segmentation

Key Accounts Manager

RateGain IT Solutions

Mar 2013 - Aug 2016 (3 years 5 months)

Served as the primary point of contact for over 400 global hospitality partners, providing product training and resolving operational issues. Led onboarding processes for new clients and managed renewals and retention initiatives to maintain long-term partnerships.

Key Account Management Onboarding Product Training Customer Retention Stakeholder Relationship Management

Senior Supervisor

Oberoi Group of Hotels (EIH Ltd.)

Sep 2006 - Mar 2013 (6 years 6 months)

Designed and curated personalized, high-end itineraries for long-stay guests under exclusive luxury offers. Coordinated with hotels at various locations to confirm and execute every detail of guest services, upholding the Oberoi standard of excellence.

Guest Service Customer Service Team Leadership Communication

Reservation Agent

Bird Travels Pvt. Ltd.

Jul 2005 - Aug 2006 (1 year 1 month)

Worked at the reservation and ticketing counter of American Airline's city office, handling reservations and queries for various airlines. Assisted the sales department in maintaining sales reports and other related data.

Reserving Ticketing Sales Support Airline Operations