NANikhil Adhangle
@nikhiladhangle
Key Account & Operations Manager driving client retention and operational excellence.
IndiaWhat I'm looking for
I am a Key Account and Operations Manager with 11+ years of cross-industry experience across IT, BFSI, FMCG, and Travel. I focus on end-to-end client engagement, dispute resolution, and process optimization to deliver measurable results.
In recent roles I managed 60+ high-value B2B accounts with 98% satisfaction, improved invoice accuracy by 30%, and achieved 95% on-time collections through cross-functional coordination. I have a consistent track record of reducing churn and boosting client retention.
I mentor teams, implement SOPs, and maintain knowledge-sharing documentation to scale operations effectively. I also have hands-on experience as a single point of contact for escalations across large, geographically distributed operations.
I bring strong CRM and MIS capabilities, billing and ticketing familiarity, and fluency in English, Hindi, and Marathi to roles focused on client success, account management, and operational leadership.
Experience
Work history, roles, and key accomplishments
Key Account Manager
NeoSoft Technologies Pvt. Ltd.
Jun 2023 - Apr 2025 (1 year 10 months)
Managed 60+ high-value B2B client accounts, achieving 98% satisfaction and improving invoice accuracy by 30% through standardized billing and timesheet validation. Facilitated cross-functional coordination to ensure 95% on-time collections and mentored new team members.
Senior Customer Care Executive
Vendiman Pvt. Ltd.
Nov 2021 - Mar 2023 (1 year 4 months)
Served as SPOC for escalations across 400+ PAN India vending sites, led backend operations and contract renewals, reducing churn by 15% and ensuring machine functionality and timely servicing.
TMResolved billing and service queries for Australian clients, achieving 90%+ customer satisfaction and upselling plans while effectively managing refunds.
Senior Customer Care Executive
Firstsource Solutions Ltd.
Mar 2017 - Oct 2020 (3 years 7 months)
Retained over 85% of high-risk UK customers by negotiating offers and resolving billing issues; coordinated mortgage documentation and supported new-hire training and escalations.
ALSales Officer
Axis Bank Ltd.
Sep 2015 - Jan 2017 (1 year 4 months)
Opened and serviced 1000+ corporate salary and DEMAT accounts, coordinated onboarding with HR teams, and achieved early promotion for strong cross-selling and lead generation performance.
Operations Executive
Lohana's Tours Pvt. Ltd.
Feb 2014 - Sep 2015 (1 year 7 months)
Managed hotel contracting, B2B booking operations and itinerary planning, conducted partnership hotel visits and created tailored travel packages to improve offerings.
Education
Degrees, certifications, and relevant coursework
Garware Institute of Career Education
Postgraduate Diploma, Tourism & Travel Management
2014 - 2014
Completed a Postgraduate Diploma in Tourism and Travel Management in 2014 focusing on travel operations and tourism management.
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com) degree, covering commerce, accounting, and business fundamentals, awarded in 2012.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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