Lucky Larcose

I’m a Customer Support and Medical Billing Professional with extensive experience in BPO and KPO operations. I focus on patient communication, insurance verification, OSB processes, CMN documentation, claims support, and customer service.

In my most recent role as a Patient Billing Executive at Sunknowledge Services Pvt. Ltd. (Jun 2023 – Dec 2025), I handled patient billing inquiries and worked through insurance verification and OSB-related processes. I also supported CMN documentation, claim coordination, record maintenance, and compliance support.

Before that, I worked as a Customer Care Executive at Spica Business Solutions Pvt. Ltd. (Nov 2022 – Jun 2023), where I provided customer support for Victorian Government scheme-related services and resolved customer queries. Earlier, as a Customer Care Executive at Shineone Trading Service Pvt. Ltd. (Aug 2021 – Jun 2022), I managed customer interactions and support related to loan products and services.

I began my customer support journey with a Customer Care Executive role at Met Technology (Feb 2018 – Dec 2018), assisting customers with telephone service upgrade-related queries. Across every role, I bring strong communication, documentation discipline, and problem-solving to ensure accurate, compliant customer and billing outcomes.