Open to opportunities

Swati Bhatt

@swatibhatt

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Results-driven operations and administration professional with 20+ years of experience

Ghana

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What I'm looking for

Seeking a challenging position in Operations and Administration, Training and Development, and People Management with a world-class organization to contribute with acquired skills and knowledge.

As a seasoned operations and administration expert with over 20 years of experience, I have developed a unique blend of skills in administration, customer service operations, and Zoho implementation process. My expertise lies in mapping business requirements and translating them into functional specifications, services, and implementations. I have a proven track record of successfully increasing efficiency, process improvement, and innovation, putting together people and processes to support business units in setting up and managing facilities.

Throughout my career, I have worked with various sectors such as IT services, banking, shipping industry, training and development, and customer service, including 10 years of cross-cultural experience in Africa. I hold a Zoho Creator Developer Certificate - Intermediate Level and have experience in administration, training, process improvement, and optimized solutions to support corporate goals and improved services.

I am a skilled team leader with the ability to manage and motivate teams in an open work environment through periods of stress, change, and development in a multi-tasked and fast-paced environment. I am confident in my ability to contribute to a world-class organization with acquired skills and knowledge.

Experience

Work history, roles, and key accomplishments

Current

Zoho Administrator

Current

GTech Distribution Private Limited

Oct 2018 - Present (6 years 8 months)

Spearheaded the end-to-end implementation of Zoho CRM, Desk, People, and custom applications across all branches. Acted as the Single Point of Contact between the Zoho Development Team and internal departments, managing recruitment and overseeing operations.

Zoho Project Management Recruitment Team Coordination Customer Relationship Management Application Development Process Improvement

Training Coordinator

IPMC

Sep 2011 - Aug 2018 (6 years 11 months)

Developed and implemented new policies and procedures for the Training department, managed certificate issuance, and contributed to curriculum development as a core member of the Academic department.

Training Development Policy Development Curriculum Design Team Leadership Quality Assurance Implementation

Senior Executive

Hapag Lloyd

Jul 2010 - Jul 2011 (1 year)

Managed customer expectations and complaints, issued MIS reports, and supported top management with data-driven insights in the Controlling and AR Department.

Customer Service Data Analysis Financial Reporting Team Collaboration

Senior Executive - PS

Citibank

Feb 2007 - Aug 2010 (3 years 6 months)

Handled post-transactional queries from customers, conducted investigations into discrepancies, and assisted in account reconciliation for various banking products.

Customer Support Investigation Account Reconciliation Banking Operations Communication Skills

Customer Accounts Manager - Senior Officer

ICICI Bank Limited

May 2006 - Feb 2007 (9 months)

Managed operations for the Customer Service Department, addressed escalations, and led a team of Customer Service Executives to ensure smooth branch operations.

Customer Service Team Leadership Operations Management Reporting

Junior Processing Officer

Eserve International Ltd.

Jan 2003 - Jan 2006 (3 years)

Provided account services for Citibank India Corporate Clients, including account opening and cheque issuance, ensuring compliance with banking standards.

Account Management Compliance Customer Service Banking Operations Data Entry Process Management