Open to opportunities

Joshua User

@joshuauser4

Message

Motivated operations and customer service professional with leadership experience.

Ghana

Message

What I'm looking for

I seek a challenging role in a dynamic organization that fosters growth and values teamwork.

I am a motivated and reliable operations and customer service professional with over 3 years of experience in supervision, team leadership, and client support. My expertise lies in managing teams, maintaining high service standards, and ensuring operational efficiency. I have a proven track record of training and guiding staff, monitoring workflow, and upholding academic integrity in a virtual proctoring environment.

Currently, I serve as a Team Lead at Fair Trade Outsourcing Ghana, where I manage daily operations for a virtual proctoring team. My role involves providing real-time support to proctors, training new hires, and coordinating team schedules to optimize workflow. I am passionate about continuous learning and professional development, and I strive to contribute to a dynamic organization that values excellence and growth.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Fair Trade Outdoorsourcing Ghana

Jan 2023 - Present (2 years 7 months)

Managed and coordinated daily floor operations for a virtual proctoring team, providing real-time support and guidance to proctors. Trained new hires on procedures, professionalism, and communication standards, while maintaining effective communication with managers and escalation contacts.

Team Leadership Staff Training Communication Virtual Proctoring

Customer Service Representative

Fair Trade Outdoorsourcing Ghana

Oct 2021 - Present (3 years 10 months)

Guided test takers through startup processes and monitored exam sessions to ensure adherence to academic integrity. Assisted test takers with inquiries and issues during exams, maintaining timely and professional support through chat communications.

Customer Service Chat Support Problem Solving Communication Operational Support

Internship

Npuntu Technologies

Jul 2020 - Present (5 years 1 month)

Conducted product research and contributed to the design and layout of websites. Assisted in designing mobile and web applications.

Product Research Mobile Application Design Web Application Design UI UX Data Entry

Data Entry Personnel

Omni Strategies Ghana

May 2020 - Present (5 years 3 months)

Entered and managed data for reporting and analysis purposes. Ensured accuracy and integrity of all entered data.

Data Entry Data Management Reporting Analysis Microsoft Office Suite

National Service

Womens World Banking Ghana

Sep 2018 - Present (6 years 11 months)

Promoted financial products to potential customers and provided customer care and client maintenance. Assisted with account openings and day-to-day banking operations.

Sales Marketing Customer Service Client Management Banking Operations Financial Products

Internship

Controller and Accountant General Department

Jun 2017 - Present (8 years 2 months)

Assisted in the planning and implementation of training programmes. Prepared and filed documents, and processed mails and letters for the department.

document preparation Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Ghana, Legon

B.A (Sociology and Adult Education & Human Resource studies), Sociology and Adult Education & Human Resource studies

2014 - 2018

Grade: Second Class Honors: Lower division

Studied Sociology and Adult Education & Human Resource studies, earning Second Class Honors: Lower division. Gained foundational knowledge in human behavior, societal structures, and educational methodologies.