Swati Arora
@swatiarora
Quality Assurance Lead with expertise in data management and compliance.
IndiaWhat I'm looking for
I am a Quality Assurance Lead with over 11 years of experience in Controls & Compliance, Master Data Management, and Project Deliveries. Currently, I am associated with British Petroleum, where I manage a team of 14 employees and drive initiatives in Vendor and Customer Master Data. My role involves implementing robust data controls and ensuring the quality and accuracy of data across various platforms.
Throughout my career, I have demonstrated a strong ability to lead automation projects and enhance customer relations by eradicating manual dependencies. My experience at HDFC Bank and Bharti AXA Life has equipped me with the skills to manage compliance, conduct audits, and improve customer satisfaction through effective project management and stakeholder engagement. I am passionate about continuous improvement and thrive in dynamic environments that challenge my skill set.
Experience
Work history, roles, and key accomplishments
BPDelivery and Quality Assurance Lead
BP p.l.c.
Jul 2021 - Present (3 years 10 months)
Currently leading a team of 14 in managing Vendor and Customer Master Data. Responsible for implementing controls, driving audits, and automating processes to enhance customer relations. Overseeing global quality assurance for data updates and leading project governance meetings.
HLManager - Regional Branch Banking
HDFC Bank Limited
Mar 2014 - Oct 2015 (1 year 7 months)
Managed a team focused on Compliance and Controls, conducting audits and ensuring adherence to regulatory requirements. Developed relationships with corporate clients and provided insights for improving customer experience and operational efficiency.
HLDeputy Manager - Quality Initiative and Customer Services
HDFC Bank Limited
Aug 2011 - Feb 2014 (2 years 6 months)
Led quality initiatives by analyzing customer complaints and driving process changes to enhance customer satisfaction. Coordinated across various departments to implement business solutions and managed escalated complaints effectively.
BLLead – Central Operations
Bharti AXA Life
Jul 2008 - Jul 2011 (3 years)
Managed end-to-end project planning and implementation across operations and call centers. Collaborated with cross-functional teams to address business needs and ensure service quality for high-net-worth clients.
TLCorporate Sales & Marketing
Tata AIG General Insurance Company Limited
May 2007 - May 2008 (1 year)
Managed operations for high-net-worth clients, focusing on customer retention and business development for insurance products. Conducted presentations and coordinated with internal teams to ensure service delivery.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Masters of Management Studies, Marketing
2010 - 2012
Completed a Masters of Management Studies (M.M.S) with a specialization in Marketing, focusing on strategic marketing, consumer behavior, and market research methodologies.
Mumbai University
Bachelors of Management Studies, Management
2004 - 2007
Obtained a Bachelors of Management Studies (B.M.S), which provided a comprehensive understanding of management principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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