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Ghanshyam Pawar

@ghanshyampawar

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Quality-driven operations leader specializing in B2B QA and process improvement.

India

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What I'm looking for

I seek a leadership role in Quality or Operations where I can drive continuous improvement, mentor teams, implement data-driven QA processes, and ensure strong compliance and SLA performance.

I am an experienced, quality-focused professional with over a decade in B2B marketing operations, quality assurance, and process optimization.

I have led end-to-end QA programs across demand, lead, and appointment generation campaigns, driving compliance above 98% and improving QA scores by 15% quarter-over-quarter.

I am Lean Six Sigma Green Belt certified and proficient in RCA, CAPA, SLA monitoring, data validation, and building quality dashboards and SOPs that standardize processes and reduce audit time.

I partner cross-functionally to design training, feedback loops, and automation-led improvements, and I seek leadership roles in Quality or Operations where I can drive continuous improvement and client trust.

Experience

Work history, roles, and key accomplishments

Assistant Manager - Quality

Inventive Global Solutions Pvt. Ltd.

Mar 2025 - Sep 2025 (6 months)

Spearheaded QA for demand/lead/appointment generation campaigns achieving >98% compliance, led SLA monitoring with zero breaches, and mentored analysts to raise QA scores by 15% quarter-over-quarter.

SLA GDPR Compliance Campaign Strategy Data Validation Root Cause Analysis CAPA

Senior Quality Analyst

Inventive Global Solutions Pvt. Ltd.

Oct 2022 - Feb 2025 (2 years 4 months)

Executed QA audits, implemented corrective action plans, built QA trackers for SLA and performance metrics, and trained 25+ analysts to improve audit accuracy and consistency.

Audit SOP Development Training Data Analysis Reporting

SME - Quality

XDBS Pvt. Ltd.

Feb 2022 - Sep 2022 (7 months)

Defined QA frameworks for B2B campaigns, partnered with operations to improve agent performance increasing call conversion by 20%, and recommended automation that reduced audit time by 15%.

Training Delivery Process Improvement Automation Escalation Management Coaching Performance Analysis

Quality Analyst

XDBS Pvt. Ltd.

Jun 2020 - Feb 2022 (1 year 8 months)

Performed outbound call audits validating SQL/MQL/BANT criteria, developed SOPs for new processes, and produced audit summary reports to drive individual and team improvements.

SQL MQL BANT Validation Trend Analysis CAPA Dashboarding

Quality Analyst

Inventive Global Solutions Pvt. Ltd.

Aug 2017 - Mar 2020 (2 years 7 months)

Maintained call quality and process adherence for lead generation projects, contributed to client satisfaction >95%, and supported ISO/internal audits to close non-conformities.

Process Adherence Root Cause Analysis Client Communication

Business Development Executive

Inventive Global Solutions Pvt. Ltd.

Dec 2015 - Sep 2016 (9 months)

Generated qualified B2B leads via outbound calling and email, achieving 110% of monthly lead targets for four months and ensuring CRM accuracy for campaign readiness.

Lead Generation Outbound Calling Email Marketing CRM Management

Senior Analyst

Matrix Global Infotech Solutions Pvt. Ltd.

Feb 2013 - Dec 2015 (2 years 10 months)

Conducted market research and prospect database validation using LinkedIn and ZoomInfo, ensuring 100% on-time project delivery and contributing to quality checklists for campaigns.