Ghanshyam Pawar
@ghanshyampawar
Quality-driven operations leader specializing in B2B QA and process improvement.
IndiaWhat I'm looking for
I am an experienced, quality-focused professional with over a decade in B2B marketing operations, quality assurance, and process optimization.
I have led end-to-end QA programs across demand, lead, and appointment generation campaigns, driving compliance above 98% and improving QA scores by 15% quarter-over-quarter.
I am Lean Six Sigma Green Belt certified and proficient in RCA, CAPA, SLA monitoring, data validation, and building quality dashboards and SOPs that standardize processes and reduce audit time.
I partner cross-functionally to design training, feedback loops, and automation-led improvements, and I seek leadership roles in Quality or Operations where I can drive continuous improvement and client trust.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Quality
Inventive Global Solutions Pvt. Ltd.
Mar 2025 - Sep 2025 (6 months)
Spearheaded QA for demand/lead/appointment generation campaigns achieving >98% compliance, led SLA monitoring with zero breaches, and mentored analysts to raise QA scores by 15% quarter-over-quarter.
Senior Quality Analyst
Inventive Global Solutions Pvt. Ltd.
Oct 2022 - Feb 2025 (2 years 4 months)
Executed QA audits, implemented corrective action plans, built QA trackers for SLA and performance metrics, and trained 25+ analysts to improve audit accuracy and consistency.
SME - Quality
XDBS Pvt. Ltd.
Feb 2022 - Sep 2022 (7 months)
Defined QA frameworks for B2B campaigns, partnered with operations to improve agent performance increasing call conversion by 20%, and recommended automation that reduced audit time by 15%.
Quality Analyst
XDBS Pvt. Ltd.
Jun 2020 - Feb 2022 (1 year 8 months)
Performed outbound call audits validating SQL/MQL/BANT criteria, developed SOPs for new processes, and produced audit summary reports to drive individual and team improvements.
Quality Analyst
Inventive Global Solutions Pvt. Ltd.
Aug 2017 - Mar 2020 (2 years 7 months)
Maintained call quality and process adherence for lead generation projects, contributed to client satisfaction >95%, and supported ISO/internal audits to close non-conformities.
Business Development Executive
Inventive Global Solutions Pvt. Ltd.
Dec 2015 - Sep 2016 (9 months)
Generated qualified B2B leads via outbound calling and email, achieving 110% of monthly lead targets for four months and ensuring CRM accuracy for campaign readiness.
Senior Analyst
Matrix Global Infotech Solutions Pvt. Ltd.
Feb 2013 - Dec 2015 (2 years 10 months)
Conducted market research and prospect database validation using LinkedIn and ZoomInfo, ensuring 100% on-time project delivery and contributing to quality checklists for campaigns.
Education
Degrees, certifications, and relevant coursework
IIMT University
Bachelor of Business Administration, Business Administration
Grade: 70.96%
Completed a Bachelor of Business Administration with a final score of 70.96%.
Maharashtra State Board
HSC, Higher Secondary Education
Grade: 66%
Completed Higher Secondary Certificate (HSC) with a score of 66%.
Central Board of Secondary Education
SSC, Secondary Education
Grade: 81.40%
Completed Secondary School Certificate (SSC) with a score of 81.40%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Ghanshyam ?
You can contact Ghanshyam and 90k+ other talented remote workers on Himalayas.
Message GhanshyamFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
