Swapnil Joshi
@swapniljoshi
Senior application support specialist with 9+ years resolving issues and training users.
IndiaWhat I'm looking for
I am a dedicated Senior Application Support Executive with over nine years supporting government and enterprise GST projects, delivering onsite technical support, managing ticketing workflows, and producing clear technical documentation. I have a strong track record of resolving over 80% of support tickets within SLA and training 200+ end users to drive adoption.
I excel at troubleshooting complex application issues, coordinating escalations with backend teams, and conducting user trainings that reduce support volume. I bring hands-on experience with SQL Server, AWS, Python, Power BI, and ticket management tools, and I prioritize clear communication and thorough documentation to exceed service expectations.
Experience
Work history, roles, and key accomplishments
Provide onsite application support for the GST project to CBIC and Madhya Pradesh state government, resolving >80% of tickets within SLA and delivering end-user training to improve adoption.
IT Executive
Vinilok Solutions Pvt. Ltd
Jan 2021 - Apr 2021 (3 months)
Supported IT operations and executed plans to meet operational goals, identifying and escalating project issues to ensure timely delivery of IT services.
Application Support Engineer
Renovision Automation Pvt. Ltd
May 2017 - Jan 2021 (3 years 8 months)
Delivered onsite support for Wipro's GST project for Central Government, logged and escalated application issues and conducted end-user training to reduce support queries.
Conducted client site visits for software implementation and delivered hands-on training and onboarding support to ensure smooth transitions for new users.
Education
Degrees, certifications, and relevant coursework
RVRajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering, Engineering
2009 - 2013
Completed a Bachelor of Engineering degree with coursework and projects completed between August 2009 and May 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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