Himalayas logo
SJ
Open to opportunities

Swapnil Joshi

@swapniljoshi

Senior application support specialist with 9+ years resolving issues and training users.

India
Message

What I'm looking for

I seek a hands-on support role in a collaborative organization where I can resolve application issues, improve SLAs, mentor users, and contribute to clear documentation and process improvements.

I am a dedicated Senior Application Support Executive with over nine years supporting government and enterprise GST projects, delivering onsite technical support, managing ticketing workflows, and producing clear technical documentation. I have a strong track record of resolving over 80% of support tickets within SLA and training 200+ end users to drive adoption.

I excel at troubleshooting complex application issues, coordinating escalations with backend teams, and conducting user trainings that reduce support volume. I bring hands-on experience with SQL Server, AWS, Python, Power BI, and ticket management tools, and I prioritize clear communication and thorough documentation to exceed service expectations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Rajiv Gandhi Proudyogiki Vishwavidyalaya logoRV

Rajiv Gandhi Proudyogiki Vishwavidyalaya

Bachelor of Engineering, Engineering

2009 - 2013

Completed a Bachelor of Engineering degree with coursework and projects completed between August 2009 and May 2013.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Swapnil Joshi - Senior Application Support Executive - Infosys | Himalayas