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Harshit Jindal

@harshitjindal

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Dedicated professional with expertise in SAAS service administration.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in cloud-based solutions.

I am a dedicated professional specializing in SAAS service administration and support, committed to ensuring efficient system operations and client satisfaction. With a Master's degree in Computer Applications and hands-on experience in technical delivery, I have honed my skills in managing and enhancing cloud-based solutions to meet diverse business needs.

Currently, I serve as a Specialist Technical Delivery at People Strong Technologies, where I administer changes in services based on client requirements and provide robust support for data issues. Previously, as an Application Support Engineer at Aakash Education Service Limited, I ensured seamless operations of ERP Campus applications, conducted User Acceptance Testing, and implemented process enhancements that significantly improved system performance.

Experience

Work history, roles, and key accomplishments

Current

Specialist Technical Delivery

Current

People Strong Technologies

Dec 2023 - Present (1 year 7 months)

Administered changes in current services as per client requirements, coordinating with development teams as needed. Provided robust support for data issues and process discrepancies, ensuring operational continuity and client satisfaction.

SQL MSSQL Communication

Application Support Engineer

Aakash Education Service Limited

Jun 2022 - Dec 2023 (1 year 6 months)

Provided technical support for ERP Campus applications, ensuring seamless operations. Conducted User Acceptance Testing (UAT) and functional testing, identifying and resolving software defects. Analyzed data flow to optimize system performance and implemented process enhancements.

ERP Systems SQL MS Excel Java Teamwork Communication