swapnil bhagat
@swapnilbhagat
Customer support and technical support specialist with strong troubleshooting and IT skills.
IndiaWhat I'm looking for
I am a technical support professional with experience in customer support, technical troubleshooting, and IT administration across cloud and on-premise environments. I have worked on email, chat and voice support, ticketing systems, software and hardware installation, and basic database tasks.
My background includes roles at Cloud Flex INC and Digirestro where I handled O365, Outlook, CRM, ticketing tools (Jira, Mantis), remote support, Windows installation, networking, and basic SQL and Linux tasks. I have completed a Bachelor of Engineering in Information Technology and practical project work using HTML, JavaScript, CSS and .NET.
I bring a problem-solving approach, strong technical and analytical skills, quick learning ability, and confidence working with customers and technical teams to resolve issues and improve support processes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Cloud Flex INC
Jul 2024 - Aug 2025 (1 year 1 month)
Provided email, chat, and voice support across inbound/outbound channels, managed tickets and CRM workflows, and supported Office 365 and cloud storage tools to improve response efficiency.
Tech Support
Digirestro
May 2021 - May 2024 (3 years)
Delivered desktop and remote technical support including software/printer installation, Windows troubleshooting, VPN/LAN setup, and ticket resolution using Jira and Mantis.
Senior Network Relationships Manager
Deals OF Loan
Jun 2018 - Jun 2018 (0 months)
Managed CRM operations and network connectivity tasks to support customer relationships and internal communication systems.
Data Feeding Operator
Stapathy Consultants
Apr 2017 - Jan 2018 (9 months)
Performed data entry and district plan drawing tasks using Excel to maintain accurate records and support planning activities.
Education
Degrees, certifications, and relevant coursework
H.V.P.M. College of Engineering
Bachelor of Engineering, Information Technology
Grade: 59.33%
Activities and societies: Final year project: Cross Business Integration (front end: HTML, JavaScript, CSS; back end: .NET).
Bachelor of Engineering in Information Technology with a percentage of 59.33% from H.V.P.M. affiliated to Amravati University.
L.A.M.I.T. Dhamangaon Polytechnic
Diploma, Computer Technology
Grade: 59.28%
Diploma in Computer Technology from L.A.M.I.T. Dhamangaon under M.S.B.T.E., with a percentage of 59.28%.
S.F.L. Dhamangaon
HSC, Higher Secondary
Grade: 66.50%
Completed Higher Secondary Certificate (HSC) under Pune Board with 66.50%.
Availability
Location
IndiaAuthorized to work in
Job categories
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