Yann KIBANGOU

Supported French-speaking customers on Facebook/Instagram issues, managed cases, and communicated solutions in French and English. Worked within quality, productivity, and customer-service targets.

Managed B2B and B2C accounts for clients including Nespresso and Primagaz, handling about 40 calls per day and negotiating payment solutions. Worked against weekly objectives in a high-volume environment.

Managed a team of 15 in life insurance activities, including recruitment, training, and operational audits. Monitored service quality and team performance.

Managed a portfolio of 150 SMB prospects, developed new business through cold calling and email outreach, and presented Microsoft Dynamics 365/ERP solutions. Used BANT to qualify prospects and handled objections.

Managed a team of 5 in compulsory complementary health insurance activities, including recruitment, training, and coordination with brokers. Explained product value and supported business client relationships.

Managed a team of 7-10 teleconsultants handling inbound calls, including recruitment, coaching, and performance monitoring. Achieved 80+ calls per day and about 5 hours of communication time.

Handled finance requests including property, personal, student, and loan buyout applications. Analyzed customer situations and supported credit decision processes.