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Erdit Sadiki

@erditsadiki

IT Support Specialist at Sandoz building AI tools, including a job application assistant that drafts tailored cover letters and sends applications.

Switzerland

Message

What I'm looking for

I’m looking for a fully remote position working on AI and data—such as AI enablement and automation, junior AI or data engineering, MLOps, or AI-focused support engineering. I want to join a team where building AI tooling can become my day-to-day work.

At Sandoz’s global headquarters in Basel, I’m the first point of contact for on-site IT across departments, handling incidents and service requests from triage through documentation. I also served as the sole IT contact for the executive floor, supporting board-level meetings and conferencing setups.

Alongside full-time work, I’m studying Business Artificial Intelligence at FHNW and building practical AI tools. I owned the requirements, architecture and acceptance for a job application assistant that drafts tailored cover letters through the Claude API, while on AI Study Agents I specified agent capabilities and automated message timing.

Experience

Work history, roles, and key accomplishments

Current

IT Onsite Support Specialist

Current

D-Ploy GmbH

May 2024 - Present (2 years 4 months)

First point of contact for on-site IT at Sandoz headquarters, handling hardware, software, accounts, and mobile devices. Owns incidents and service requests end to end, from triage to documentation.

Windows Microsoft 365 Mobile Device Support PC Building Meeting Room Technology (AV Pro AV)

Interim Executive Support

Sandoz AG

Jan 2025 - Mar 2025 (2 months)

Sole IT contact for the executive floor, on site and while travelling, with short response windows and high confidentiality. Prepared and supported board-level meetings and their conferencing setups.

Executive Support Conference Setup Confidentiality

Communications Intern

Department of Education, Canton of Basel-Stadt

Aug 2022 - Jul 2023 (11 months)

Produced text, image, and video content for internal and public channels. Turned administrative and technical topics into material people actually read.

Content Creation Video Production Communication Skills

Education

Degrees, certifications, and relevant coursework

FHNW - University of Applied Sciences Northwestern Switzerland

Bachelor of Science, Business Artificial Intelligence

2025 -

Pursuing a part-time BSc in Business Artificial Intelligence while working full-time. Coursework includes Python programming, machine learning, knowledge representation and reasoning, and data-driven business applications.