suzette tello
@suzettetello
BPO customer service and virtual assistant specializing in technical support and training.
PhilippinesWhat I'm looking for
I’m a BPO-focused customer service professional with over 5 years of expertise in customer service, technical support, and training development. I’m known for resolving complex challenges, improving customer outcomes, and keeping operations organized and responsive.
In my most recent role as a Training Administrative Assistant, I coordinate and schedule training sessions for new hires and existing employees across departments. I also provide calendar management, email correspondence, and documentation support while ensuring compliance with training standards and data confidentiality.
Previously, I worked as a Technical Support Representative and Customer Care Representative, where I troubleshot mobile devices, network issues, apps, and service concerns. I consistently guided customers step-by-step over the phone, handled accounts and billing questions, addressed complaints with fast resolution, and supported loyalty by delivering helpful, positive experiences. I also bring strong admin fundamentals from my earlier experience as a Pharmacy Assistant and DSWD Encoder, including accurate data entry and inventory support with confidentiality in mind.
Experience
Work history, roles, and key accomplishments
Coordinated and scheduled training sessions for new hires and existing employees, providing calendar management, email correspondence, and documentation. Supported onboarding of training team members and ensured compliance with company training standards and data confidentiality policies.
Provided troubleshooting support for mobile devices, network issues, apps, and service-related concerns. Gathered information to diagnose issues, guided customers step-by-step via phone, and taught customers to use T-Mobile services, apps, and device features.
Assisted customers with accounts, billing, payments, plans, promotions, and service features. Addressed and resolved customer complaints quickly with a focus on first-call resolution and recommended additional products, devices, insurance, or services.
Pharmacy Assistant
Rose Pharmacy Inc.
Mar 2011 - May 2014 (3 years 2 months)
Assisted customers with inquiries and provided guidance on over-the-counter medications while maintaining excellent customer service. Processed prescriptions with confidentiality and supported inventory restocking, stock monitoring, and supply ordering.
DSWD Encoder
Department Of Social Welfare And Development
Performed data entry by inputting household information such as demographics, income levels, and eligibility indicators from field assessments into DSWD databases. Maintained accuracy while encoding sensitive program data.
Education
Degrees, certifications, and relevant coursework
Tagoloan Community College
Professional Education
2022 - 2023
Completed a professional education program at Tagoloan Community College (Nov 2022–Aug 2023).
Mindanao State University – Iligan Institute of Technology
Bachelor of Arts, Sociology
2017 - 2018
Earned a Bachelor of Arts in Sociology from Mindanao State University – Iligan Institute of Technology (2017–2018).
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring suzette?
You can contact suzette and 90k+ other talented remote workers on Himalayas.
Message suzetteFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
