Open to opportunities

Jayasowmya Rajendran

@jayasowmyarajendran

Message

Prospective data analyst with a passion for quantitative insights.

India

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and impactful data-driven decision-making.

I am a prospective data analyst with a strong foundation in finance and marketing, currently pursuing my MBA at Cultfit. My journey in data analysis began with personal projects and an enriching internship, where I learned the significance of an iterative, hypothesis-oriented approach to problem-solving. I thrive on transforming complex data into actionable insights that drive business decisions.

In my recent role as a Senior Support Operations Analyst, I effectively managed unassigned tickets across various platforms, significantly reducing customer escalations. My experience includes creating dashboards to enhance business operations and supporting leads with comprehensive reports. I am eager to bring my analytical skills and collaborative spirit to a dynamic organization where I can contribute to impactful projects.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Operations Analyst

Current

Cultfit

Mar 2024 - Present (1 year 4 months)

Handled unassigned Q tickets generated by customers across various platforms including Gmail, social media, and voicemail. This role involved ensuring timely resolution and improving customer satisfaction.

Customer Support Ticketing Social Media Management Gmail

Computer Science and Business Analyst

AI Variant

Feb 2023 - Present (2 years 5 months)

Developed a dashboard to enhance business operations and improve overall efficiency. This involved creating visual representations of data to provide actionable insights.

Business Analysis Dashboards Data Visualization Data Analysis

Senior Support Operations Specialist

Freshworks

Feb 2022 - Present (3 years 5 months)

Monitored unassigned Q tickets across various platforms, significantly reducing customer escalations. Supported leads by providing agent volume reports and handling ad-hoc requests.

Customer Escalation Reporting Data Analysis

Associate (Neo link Admin & Support Team)

BNP Paribas

Mar 2013 - Present (12 years 4 months)

Communicated with global teams to resolve reconciliation and trading issues. Collected requirements and enhancements from various locations through email, calls, and tracking systems.

Reconciliations Trading Support Requirements Gathering Incident Management

Education

Degrees, certifications, and relevant coursework

Panimalar Engineering College

MBA, Finance and Marketing

Completed a Master of Business Administration with a focus on Finance and Marketing. Gained comprehensive knowledge in financial analysis, market strategies, and business operations.

Sakthi Mariamman Engineering College

B.E, Computer Science and Business Engineering

Obtained a Bachelor of Engineering in Computer Science and Business Engineering. Developed foundational skills in computer science principles and their application in business contexts.