Shammay Spence
@shammayspence
Experienced bilingual customer service and cabin crew professional.
PanamaWhat I'm looking for
I am a bilingual (Spanish/English) customer service professional with extensive experience in aviation cabin crew roles and call-center support, focused on passenger assistance, service excellence, and operational reporting. I have worked for Copa Airlines across multiple contracts and supported projects at SSG Group, developing strong communication, conflict resolution, and emergency-response skills.
I am currently enrolled in Law and Political Science at Universidad del Istmo and I continually pursue certifications in first aid, service excellence, and language studies to strengthen my professional toolkit. I deliver reliable customer-focused support, maintain accurate operational records, and adapt quickly to changing service environments.
Experience
Work history, roles, and key accomplishments
Cabin Crew
Copa Airlines
Jan 2022 - Oct 2023 (1 year 9 months)
Served as cabin crew delivering safety briefings and customer service across flights; contract reactivated in 2022 and worked through Oct 2023, supporting inflight service and passenger care during operations.
Customer Service Agent
SSG Group
Oct 2020 - Mar 2022 (1 year 5 months)
Provided customer support for Joann Fabrics project handling inquiries and issue resolution from Oct 2020 to Mar 2022, and supported Village Medical patient support in Apr–May 2025.
Cabin Crew
Copa Airlines
Jan 2015 - Mar 2020 (5 years 2 months)
Performed inflight passenger service and safety duties from 2015 until contract suspension in 2020, ensuring customer satisfaction and adherence to airline procedures.
Customer Service Agent
Neptune Lines Inc.
Nov 2013 - May 2014 (6 months)
Managed client inventories and followed up on requests, complaints, and claims while preparing reports on heavy equipment condition from Nov 2013 to May 2014.
Customer Service Agent
Bac Credomatic
Nov 2012 - Dec 2012 (1 month)
Assisted customers with ATM, phone and online services during Nov–Dec 2012, supporting branch operations and resolving service issues.
Customer Service Agent
Apac
May 2011 - Jul 2012 (1 year 2 months)
Worked on the AT&T Repair project handling local phone line repairs, internet issues, and technician scheduling from May 2011 to Jul 2012.
Secretary Assistant
Colon Free Zone Administration
Jan 2010 - Dec 2010 (11 months)
Provided administrative support including archiving, registering fuel usage, and logging vehicle mileage during a 2010 internship.
Education
Degrees, certifications, and relevant coursework
UIUniversidad del Istmo
Law and Political Science
2024 -
Currently enrolled in Law and Political Science studies at Universidad del Istmo since July 2024.
Initial Cabin Crew Course
Cabin Crew Training
2015 - 2015
Completed an Initial Cabin Crew Course in 2015 preparing for cabin crew responsibilities.
Cultural Center Brazil Panama
Portuguese Language
2015 - 2015
Completed Portuguese Course I in January 2015 to develop basic Portuguese language skills.
Panamanian Red Cross - National Training and Development Center
First Aid and Emergency Response
2014 - 2015
Completed Advanced First Aid, CPR and AED training for adults, children, and infants between October 2014 and October 2015.
Copa Airlines Service Academy
Airline Service / Customer Service
2015 - 2015
Completed Service Excellence training with Copa Airlines in May 2015 focused on customer service and airline service standards.
Corporate Language
Language Training
2014 - 2014
Completed a Corporate Language course in December 2014.
Commercial Document Traffic with Electronic System
Commercial Documentation
2010 - 2010
Completed training in commercial document traffic with electronic systems in 2010.
After School Program
After School Program
2010 - 2010
Completed the After School Program (Advanced) in 2010.
English for Life
English (Intermediate)
2009 - 2009
Completed the English for Life (Intermediate) course in 2009.
Instituto Benigno Jiménez Garay
High School Diploma, Commerce with Emphasis in Bilingual Studies
2006 - 2010
Completed high school studies and obtained a High School Diploma in Commerce with Emphasis in Bilingual Studies from 2006 to 2010.
After School Program
After School Program
2008 - 2008
Completed the After School Program (Basic) in 2008.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
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