Open to opportunities

Melecia Montique

@meleciamontique

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Dedicated professional with over seven years in customer service.

Panama

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dedicated and hardworking individual with more than seven years of experience in customer service, reception, and data processing. My ability to perform multiple tasks efficiently has been a key asset in my roles. I have a strong background in client retention, where I follow up with current and previous clients to ensure satisfaction and promote new products. My experience in dialer management and CRM management has equipped me with the skills to handle data effectively and prepare detailed reports for upper management.

Throughout my career, I have consistently provided quality customer service by addressing queries from external customers in a professional and timely manner. I pride myself on my ability to resolve inquiries independently, ensuring that clients are satisfied with the solutions provided. My educational background, including a Certificate Course in Practical Nursing and various management courses, complements my practical experience, allowing me to approach challenges with a well-rounded perspective.

Experience

Work history, roles, and key accomplishments

Office Manager

Prudential Metals Group

Jul 2021 - Jan 2024 (2 years 6 months)

Managed all administrative tasks, reported to corporate executives, followed up with clients, and assisted in managing the sales team. Oversaw the automatic dialer and CRM systems to enhance operational efficiency.

Administration Sales Team Dialer CRM Management Reporting Customer Service Data Processing Team Coordination

Executive Assistant & Project Manager

MGM Consulting Services, Achiem LLC

Sep 2017 - Mar 2018 (6 months)

Worked remotely to liaise with organizations for the Radical Woman Conference, assisting in event planning, organizing online meetings, and supervising virtual staff while managing communications.

Event Planning Project Management Remote Collaboration Communication

Front Desk Clerk

Global Laboratories and Health Services

Jan 2016 - Oct 2016 (9 months)

Provided quality customer care at the front desk, recorded and processed confidential laboratory reports, and performed cashier duties using QuickBooks software.

Customer Care Cashier Duties Quickbooks Front Desk Duties Data Entry Communication

Part-Time Librarian

Central Jamaica Conference of Seventh-day Adventists

Jul 2011 - Jul 2011 (0 months)

Served as a part-time librarian, managing library resources and assisting patrons with inquiries and information retrieval.

Library Management Customer Service Information Retrieval Resource Management Communication Organizational Skills

Clerk (A) / Paramedics Department

Sagicor Life Jamaica Limited

Jan 2003 - Jan 2009 (6 years)

Worked in the Individual Life Division, handling clerical tasks and supporting the paramedics department with data processing and client management.

Clerical Data Processing Client Management Communication Organizational Skills

Education

Degrees, certifications, and relevant coursework

St. Jago High School

CXC Ordinary Level, General Education

1996 - 2001

Grade: With Distinction in English Language

Completed CXC Ordinary Level examinations with subjects including English Language, English Literature, History, Biology, Principles of Business, Social Studies, Music, and Mathematics.