Open to opportunities

Sussnata Banerjee

@sussnatabanerjee

Message

Customer-focused customer service professional with experience in sales, process and client support.

India

Message

What I'm looking for

I am seeking a customer-facing role where I can leverage my service, sales, and process experience, contribute to team goals, and grow my skills in a collaborative environment.

I am a customer-focused professional with hands-on experience in customer service, inside sales, and process operations across service and healthcare environments.

At Teleperformance I engage customers, provide product and policy information, and assist with recommendations and demonstrations to improve satisfaction.

Previously, I worked as a Process Associate at Integrity Healthcare Solutions, where I maintained databases, reduced data-entry errors, generated analytical reports, and supported process efficiency initiatives.

I also drove lead generation and sales reporting as an Inside Sales Executive, and I bring strong MS Office skills, teamwork, attention to detail, and fluency in English, Hindi, and Bengali.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Teleperformance

Aug 2023 - Present (2 years 3 months)

Greet customers, provide product and policy information, assist with locating items and demonstrations, and deliver friendly support to resolve customer needs in a high-volume contact environment.

Customer Service Communication Product Knowledge Customer Engagement Conflict Resolution CRM MS Office

Process Associate

Integrity Healthcare Solutions

Oct 2023 - Jun 2024 (8 months)

Maintained and analyzed operational databases, generated reports with findings and recommendations, and improved process accuracy by reducing data-entry errors and collaborating on efficiency initiatives.

Data Entry Data Analysis Reporting Process Improvement Attention To Detail Team Collaboration MS Office

Inside Sales Executive

Alpine Health

Jun 2023 - Oct 2023 (4 months)

Generated qualified leads through cold calling, maintained customer relationships with product information and quotes, and produced weekly sales performance reports tracking calls, opportunities, and revenue.