Open to opportunities

Nayana Shivalekar

@nayanashivalekar

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Customer-focused healthcare and sales professional with strong communication and verification expertise.

India

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What I'm looking for

I seek a role in customer support, medical billing, or insurance verification where I can apply my verification and communication skills, grow professionally, and contribute to a collaborative team.

I am a customer-focused professional with experience in sales, medical billing customer service, and insurance verification. I have a proven record of generating leads through cold calling, converting prospects to customers, and resolving client queries across voice and non-voice channels.

I bring hands-on experience verifying insurance benefits, updating patient records, and handling chat and email support. I am honest, adaptable, a quick learner, and thrive in team settings where I can contribute reliably toward goals and process accuracy.

Experience

Work history, roles, and key accomplishments

Process Associate

Integrity Healthcare Solution

Oct 2023 - Jan 2024 (3 months)

Verified insurance benefits and coverage for patients, monitored insurance information for procedures, and gathered co-pay and authorization details to ensure claim accuracy.

Insurance Verification Medical Claims Patient Eligibility Data Verification Attention To Detail Healthcare Operations Communication

Customer Service Executive

Aakshi Medical Billing

Jan 2020 - Sep 2023 (3 years 8 months)

Managed patient records and updated history for seniors, handled customer queries via chat and email, and operated in a non-voice backend process to improve service response.

Medical Billing Email Support Chat Support Non Voice Processes Data Entry Customer Service Attention To Detail

Sales Executive

S G Finance

Mar 2017 - Dec 2019 (2 years 9 months)

Conducted cold calling to generate leads, explained products to customers and converted leads into sales, and resolved customer queries to meet sales targets.